Job Description

Salary range: $21.00 to $26.00/hour

Under general supervision, the Sales Assistant may act as receptionist; provide support services to the sales and marketing department of a retirement community including typing, word processing, and data entry of contracts, reports, resident data and correspondence with prospective residents.

Work Duties

• Answer all incoming sales and marketing calls in a professional manner; may use a telephone console or switchboard; locate individuals, take messages if necessary; may receive or transmit faxes
• Set appointments and tours with prospective residents, guests and others
• Greet and give directions or information to residents, team members, visitors, guests and vendors
• Type contracts for incoming residents and process applicant documents for financial approval
• Update weekly Apartment Availability Report and other inventory or resident statistical data as may be required.
• Perform word processing and lead tracking programs; processes resident application and financial screening based on computer-based programs
• May keep records of telephone calls received, brochures sent and appointments made for staff
• Maintain and updates all mailing lists
• Track lead sources and completes reports on lead tracking as required
• May conduct move-ins coordination
• Meet with all depositors in a personal appointment to review the details of their residence
• Assist the depositor in making flooring and paint selections from the options provided as well as upgrade options and customization of apartment and costs associated with choices
• Prepare resident upgrade/customization order list and submit to corporate for review and approval
• Coordinate with Housekeeping and other resident services departments to assure readiness of apartment
• Coordinate apartment renovations; prioritizing work orders and outside contractors as required
• Compile the Move-in Guide \xe2\x80\x93 a listing of reputable vendors with price lists and helpful hints for new residents to use as resource as they prepare for their move \xe2\x80\x93 i.e. moving truck rental, boxes and packing materials, transferring monthly services such as utilities, phone etc. Provide personal attention to those depositors who require help in making moving related decisions
• Visit with residents in their homes/apartment, assisting in furniture placement, measurements and other downsizing challenges
• Coordinate additional help during move including parking for the moving truck, padding for elevator and any other assistance needed to facilitate move-in
• Perform various related essential duties as may be required by the director of sales and marketing or corporate office

Skills:

• Effective communications with all levels in a professional manner
• Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program
• Typing, word processing, telephone etiquette and procedures and use of standard office equipment

MINIMUM REQUIREMENTS

Education \xe2\x80\x93

• High school diploma or equivalent

Experience/Training \xe2\x80\x93

(1) year of training and experience which provides the required skills, knowledge and abilities to perform essential functions of the position

What\'s in it for you?

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

HumanGood offers competitive pay and phenomenal benefits. Eligible positions (30+ hours/week) start with 20 paid days off, plus seven holidays, a company-matching 401(k) and health plans that give you cash to use for those unexpected health issues. We also offer a Tuition Reimbursement to promote your career advancement.

Come see what HumanGood has to offer!

The health and safety of our team members and residents is our top priority and with the increasing spread of variants of COVID-19, it is critical that we do all we can to protect one another from this disease.

Where legally permissible, you may begin working after (a) showing proof of the first dose of a two-dose COVID vaccination regimen or one dose of a one-dose COVID vaccination; (b) showing proof of a COVID vaccination appointment within 7 days of your start date; or, (c) upon submission of a request for exemption from COVID vaccination. Exemptions based on religious beliefs and qualifying medical reasons will be considered.

Experience Required

• 1 year(s): Clerical experience

Education Required

• High School or better

Judson Park - a HumanGood community