Job Description

Primary Responsibilities: Under the general supervision of the Cardiopulmonary leadership team, performs a variety of reception and clerical duties, including patient registration, appointment scheduling, order entry functions, and forms completion. Acts as an assistant to the cardiopulmonary staff. Considers age-related needs when interacting with patients. Is knowledgeable of and follows the Hospital\xe2\x80\x99s Corporate Compliance practices and policies. As part of the WGH team, conducts themselves professionally and with ALOHA Values at all times. Serves as an active role model for the organization\xe2\x80\x99s Mission, Vision and ALOHA Values. As a member of the healthcare industry, Wahiawa General Hospital is committed to excellent customer service to our residents and patients, their families, vendors, to one another, and the general public. Our priority is to fulfill the Hospital\'s Mission, Vision and ALOHA Values at all times and in all situations. OUR MISSION
Meet the healthcare needs and exceed the expectations of our patients and customers\xe2\x80\xa6 \xc2\xb7 by partnering with other community organizations to address the medical care and well-being of the communities of Central Oahu and the North Shore; \xc2\xb7 by using the total teamwork/quality-first concepts; \xc2\xb7 by implementing cost effective operational solutions; and \xc2\xb7 by addressing the emerging healthcare needs of the people we serve. OUR VISION
Recognized for delivering high-quality healthcare service at every level of the organization\xe2\x80\xa6

• to be the healthcare provider of choice for the people of Central Oahu and the North Shore;
• to provide high-quality healthcare services, close to home;
• to be the workplace of choice for our employees and medical providers;
• while confronting whatever challenges the future brings.

OUR ALOHA VALUES A Attention \xe2\x80\x98Imi Ola The value of mission and vision; to \xe2\x80\x9cseek best life\xe2\x80\x9d L Loyalty Ho\xe2\x80\x98omau The value of perseverance; to persist, to continue, to perpetuate; never give up O Ohana Kakou The value of communication; learn to speak the language of \xe2\x80\x9cwe\xe2\x80\x9d H Honor Ho\xe2\x80\x98ohanohano To honor the dignity of others; cultivate respectfulness and respect all others A Appreciation Mahalo \xe2\x80\x9cThank you\xe2\x80\x9d as a way of living; being grateful for all things Essential Duties: 1. As department clerk, answer and/or transfer incoming calls for both Cardiopulmonary and Rehabilitation Services. 2. Schedule appointments for patients while demonstrating knowledge of time frames for appropriate exams for inpatients as well as outpatients. 3. Complete folders for patient testing, including entering patient information into the computer; printing a procedure requisition form; checking patient ID band; researching computer and other records for previous report; and prints for comparison purposes. 4. Receive nursing orders from nursing units and relays to the appropriate staff member. Coordinate proper utilization of cardiopulmonary rooms. 5. Enter patient charges for Pulmonary Function test, Holter Monitoring, Treadmill Stress Test, Pharmalogical Stress test, EKGs and Echocardiograms. Check and confirm the charge has been processed. 6. Interview patient on the phone in preparation for their stress test procedure to include medication and prior cardiac history. Complete appropriate form. 7. Notify Cardiologist daily of the number of procedures to read. 8. Fax all EKGs, Echoes, Holters, Stress Tests that were done that day to the Cardiologist for the purpose of off campus reading. Confirm receipt. 9. Process return reports to nursing units and O.P. ordering physician offices. 10. Perform various data entry, memos, spreadsheets, and letters requested by the cardiopulmonary Department. 11. Notify the contracted EEG service of orders for EEG. Ensures EEGs are done in a timely manner (24 hours), and processes the reports when they are sent back. 12. Ensure the patient understands their prep for scheduled procedure. 13. Verify charges made to Patient Accounts. Other Duties: 1. Fax preliminary reports to the various physician offices. Fax completed and signed reports to physician\xe2\x80\x99s offices. 2. Follow hospital\xe2\x80\x99s Corporate Compliance Program 3. Adhere to hospital and departmental work rules, policies, procedures and Employee Handbook 4. Attend required departmental meetings and in-services 5. Update various templates, forms drafts, etc. per the request of management staff 6. Order departmental supplies as needed or as requested 7. Speak English in the workplace. Reference policy H-827: English in the Workplace for more information. 8. Perform other related duties as needed or assigned. Minimum Qualification Requirements Knowledge / Skills / Abilities: 1. Knowledge and proficiency in operating multiple line telephone system and personal computer including spreadsheets and word processing 2. Appointment scheduling skills with knowledge of medical insurance coverage/reimbursement provisions related to cardiopulmonary services 3. Excellent communication and organizational skills with the ability to work independently. 4. Knowledge of CPT procedure codes for cardiopulmonary procedures 5. Ability to maintain professionalism, pleasant disposition, and high standard of telephone etiquette. Interact and work harmoniously with public, patients, employees and physicians 6. Ability to write legibly, read and understand the English language sufficiently to perform the duties of the position 7. Ability to maintain regular attendance and punctuality Employment is subject to being completely vaccinated or having a WGH approved COVID-19 Vaccine Exemption prior to providing services for the facility Education: 1. High school graduate or equivalent education, with courses in business and/or office procedures, OR business school graduate, OR medical assistant graduate. License/Certification: 1. Current BLS Health Care Provider certification; must be physically able to perform CPR or obtain after 3 months of hire. Experience: 1. At least two (2) years front office clerical experience in a physician office, medical clinic, or similar healthcare setting with regular interaction and direct contact with patients, general public, medical staff and employees. 2. Completion of a medical terminology course. 3. Previous experience with medical insurance coverage/provisions. 4. Previous experience with crediting patient account billing. 5. Previous experience of scanning report via medical storage system and retrieval. Working Conditions 1. Air conditioned office environment 2. May be exposed to infectious and contagious diseases; body fluids and wastes; bloodborne pathogens 3. Workplace may be fast paced depending on patient care requirements with few breaks 4. May occasionally work beyond normal working hours 5. Interact with other departments and personnel and outside contacts Equipment Use 1. Use of general office equipment including computer, copier, fax, scanner, phone, and phone head set 2. Use of Protective Personal Equipment as appropriate Mental and Physical Demands 1. Ability to lift/carry or push/pull up to 50 pounds with or without assistive devices 2. Ability to push/pull 100-200 pounds, i.e. stretcher, wheelchair 3. Position involves stooping, kneeling, crouching, and reaching. Periods of prolonged sitting. Job Types: Full-time, Temporary Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Completion of medical terminology course

Education:

• High school or equivalent (Preferred)

Experience:

• front office healthcare clerical: 2 years (Preferred)

License/Certification:

• Current BLS health care provider certification (Preferred)

Work Location: One location

• Health insurance