Job Description

Residential Director

Job Type:

Full-Time, Exempt

Reports To:

Director of Services

Location:

Twin Cities Metro Area (onsite with travel to program sites)

Salary Range:

$90,000-$120,000 DOQ

Merit Based Bonus:

15% of salary

Position Summary

The Residential Director provides strategic oversight and leadership across all residential programs to ensure high-quality, person-centered care for individuals with disabilities and co-occurring behavioral or mental health needs. This role supports both staff and service recipients through evidence-based interventions, training, compliance monitoring, and hands-on problem-solving.


The ideal candidate will have a strong foundation in residential services, staff coaching, and regulatory compliance.

Required Qualifications

Bachelor's degree in Human Services, Management or other relevant area and 5 years of

leadership experience with demonstrated advancement in a related health services field, or an equivalent combination of education and relatable experience is preferred. 5+ years successful program management experience in Residential programs serving vulnerable adults. Possession of current knowledge of Minnesota DHS and MN Department of Health licensing and regulatory requirements as well as HCBS setting rules.



Must meet the Designated Manager qualifications in accordance with 245D requirements, minimum of three

years of supervisory level experience in a program providing direct support services to persons with

disabilities or persons age 65 and older; and must minimally have:

(1) a baccalaureate degree in a field related to human services, and one year of full-time work

experience providing direct care services to persons with disabilities or persons age 65 and older;

(2) an associate degree in a field related to human services, and two years of full-time work

experience providing direct care services to persons with disabilities or persons age 65 and older;

(3) a diploma in a field related to human services from an accredited postsecondary institution and

three years of full-time work experience providing direct care services to persons with disabilities or

persons age 65 and older; or

(4) a minimum of 50 hours of education and training related to human services and disabilities; and

(5) four years of full-time work experience providing direct care services to persons with disabilities

or persons age 65 and older under the supervision of a staff person who meets the qualifications

identified in clauses (1) to (3)

Key Responsibilities

Clinical Oversight

Work with the clinical staff and lead development, implementation, and monitoring of person-centered support plans, behavior support plans, and risk mitigation strategies. Oversee care across residential sites, including assessment, service adaptation, and documentation. Serve as a consultant to Designated Coordinators, Managers, and Behavior Technicians in addressing complex client needs. Monitor client progress and staff adhearance to clinical protocols; intervene with corrective support where necessary.

Programmatic Excellence & Client Service Delivery

Support staff in using data-driven practices to inform daily interventions and goal tracking. Develop and deliver clinical interventions that improve quality of life and reduce restrictive procedures. Assist teams in navigating mental health crises, substance use behaviors, and maladaptive patterns with trauma-informed strategies. Provide on-site clinical presence for high-needs clients or escalated issues, ensuring stability and continuity of care.

Staff Support, Supervision, and Coaching

Provide ongoing clinical coaching to Designated Managers, Coordinators, and direct care staff. Lead reflective supervision sessions and debriefings following critical incidents. Ensure staff competency and comfort in implementing therapeutic strategies and behavioral supports. Identify training needs and collaborate with the Training Department on development and delivery of skill-based learning.

Compliance & Quality Assurance

Ensure all documentation (support plans, progress notes, critical incident reports) meets 245D, licensing, and professional standards.
Conduct internal audits and support remediation plans when gaps are identified. Lead or participate in licensing reviews, attestations, and compliance monitoring.
Collaborate with Quality Assurance to support continuous improvement and service integrity.

Skills & Competencies

Deep understanding of trauma-informed care, harm reduction, and dual diagnosis support.
High emotional intelligence and strong interpersonal communication skills. Crisis prevention and intervention expertise, including de-escalation and safety planning.
Demonstrated ability to coach, mentor, and guide others with compassion and accountability. Effective problem-solving, decision-making, and documentation practices.

Preferred Qualifications

Experience in residential crisis stabilization, SUD treatment, or intensive behavioral health settings.
Familiarity with Electronic Health Records and data reporting systems. Certification in CPI, Handle With Care, PMAB, or similar intervention models. Knowledge of the Traction (EOS) model and organizational scorecard tools.

Working Conditions

Frequent travel to program sites within the Twin Cities metro area.
Occasional on-call responsibilities and crisis response needs outside business hours. Combination of office-based and on-site duties in homes and community-based settings. Physical requirements include standing, walking, and occasional lifting up to 50 lbs.

About BrightPath

BrightPath was established to enable the freedom to pursue joy by providing quality services for individuals with disabilities. We emphasize self-determination, community integration, and individualized care in a supportive environment.



BrightPath LLC is an Equal Opportunity Employer

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

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