Job Description

Summary
Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus. Are you ready? Because we are looking for a Reservations Agent! What\xe2\x80\x99s in it for YOU? General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets
• Take pride in working for a company that is in the \xe2\x80\x9c100 Best Companies to Work For\xe2\x80\x9d by FORTUNE
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation days
• Connect with thousands of National and Local Partners for Various Discounts
• Free COTA Bus Pass
• Discounted monthly parking passes for Downtown parking
• Family Events and Recognition Celebrations

Wellbeing: \xe2\x80\x9cOur purpose is to care for people so they can be their best \xe2\x80\x93 and we believe wellbeing is the ultimate realization of our purpose\xe2\x80\x9d

• To support our colleagues mental wellbeing we provide access to \xe2\x80\x9cHeadspace App\xe2\x80\x9d for all employees, free of charge as well as Hyatt\'s wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development: \xe2\x80\x9cCareers at Hyatt don\xe2\x80\x99t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee\xe2\x80\x99s individual circumstances and take the form of a career lattice\xe2\x80\x9d

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best
• Education assistance of up to $1,000 per year toward personal growth and development

Diversity: \xe2\x80\x9cInclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all\xe2\x80\x9d

• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2022, for the 18th consecutive year
• Focus on Diversity, Equity and Inclusion within our team through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings
• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day \xe2\x80\x93 so they can be their best and perform at their best so they can better care for others
• When we say people, we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic.

Your MINDSET:

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for customer service
• A true support for our customers

What does the ROLE entail?

• Assists our Central Reservations team by taking calls for both transient and group reservations as needed
• Blocking specialty room types and confirming guest preferences for future bookings
• Posting payments for cancellation and no show fees
• Working within the 3rd Party websites to ensure bookings are accurate and messages have been replied to
• Managing the shared email inboxes for the department
• Processing Credit Card Authorization Forms submitted to the hotel
• Entering airline manifests and setting up details for each crew
• Assists in submitting group rooming lists, completing reservation and room block changes, and setting up appropriate group billing
• Serves as a liaison with the finance team to ensure any billing adjustment requests are completed
• Helps managing sub block requests within existing groups
• Assists in maintaining files on group bookings such as the weekly group audit, detailing group resumes and completing post-con reports in a timely manner
• Maintains a working knowledge of World of Hyatt loyalty program and how it applies to individual group guests and meeting planners to ensure both receive proper credit
• Assist with Front Desk/PBX coverage when needed

Qualifications
Your EXPERIENCE:

• Strong attention to detail
• Time Management / Prioritization
• Ability to Multi-Task while maintaining accuracy
• Problem Solving/ Deductive Reasoning
• Ability to execute tasks independently and efficiently
• Display tactful customer service skills over the phone and via email
• Preferred Microsoft Windows Office Suite Skills, mainly Excel and Outlook.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Are WE what YOU are looking for? If the answer is YES, then please click the link and apply! Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.