Job Description

Job Overview

At Bell Limousine, we pride ourselves on delivering exceptional service and ensuring every customer's experience exceeds expectations. We are seeking a dedicated and customer-focused Reservation Agent to join our growing team. In this role, you will be responsible for managing customer reservations, providing exceptional service, and ensuring a smooth booking process. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer experiences.

Duties

Provide prompt, professional, and friendly assistance to customers via phone, email, and chat Booking and making changes to reservations for different clientele Handle inquiries, concerns, and requests with empathy and efficiency Maintain accurate records of customer interactions and transactions Collaborate with internal departments to resolve customer issues quickly Support continuous improvement by sharing feedback and ideas with management

Qualifications:

Previous experience in customer service or a related field preferred Excellent communication and problem-solving skills Strong attention to detail and ability to multitask in a fast-paced environment Proficiency with computers and CRM software Positive attitude and commitment to providing outstanding customer experiences

What We Offer:

Competitive pay Comprehensive training and ongoing professional development Supportive team culture and opportunities for growth
Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance
Experience:

Customer service: 1 year (Preferred)
Work Location: In person