Job Description

Edgeway Events | Chattanooga Area

$9/hour

Position Overview

Edgeway Events is hiring 2 part-time Office & Customer Operations Associates to support daily office operations, customer communication, and rentals. This role is essential to keeping the office running smoothly and providing consistent, professional service throughout the day.

This position serves as the frontline of communication and operations, requiring good judgment, organization, and the ability to handle multiple responsibilities at once.

Shift Availability

We are hiring for the following shifts:

Morning Shift:

8:00 AM - 1:00 PM

Afternoon Shift:

1:00 PM - 6:00 PM

Punctuality is required.

Work begins at the scheduled start time. Associates must be ready to work at the beginning of their shift and ensure a clear, seamless handoff to the next staff member.

Primary Responsibilities

Customer Communication & Call Handling

Answer incoming phone calls professionally Respond to emails and messages clearly and promptly Assist walk-in customers Gather relevant information and direct inquiries to the appropriate person or department Handle routine questions and situations independently according to training Escalate issues appropriately

Office & Operational Support

Complete daily office tasks according to established procedures Book rentals and provide basic customer information Handle inflatable pickups and returns Load inflatables and equipment onto customer vehicles as needed Assist with U-Haul and trailer-related customer needs Check and sort mail Keep office, entry, and operational areas clean, organized, and functional Communicate clearly with staff about completed tasks and pending needs

Multitasking & Organization

Comfortably manage

multiple tasks occurring simultaneously

, such as: Assisting walk-in customers Answering phone calls Responding to emails Coordinating pickups and returns Prioritize tasks appropriately while maintaining professionalism Remain calm, organized, and courteous during busy or high-pressure moments
This role requires a cool head, strong organization, and good judgment.

What We're Looking For

This role is a great fit for someone who:

Is punctual, dependable, and consistent Can follow a plan and complete daily tasks without constant supervision Communicates clearly and professionally with customers and staff Is comfortable working alone for extended periods Is a self-starter who can identify the next task that needs attention Understands how to route questions and issues appropriately

Requirements

Availability for one of the listed shifts Basic comfort using phones, email, and simple computer systems Ability to lift and move equipment Ability to work independently and as part of a team

Our Culture

Edgeway Events is a faith-based events and camps company. We value professionalism, responsibility, honesty, and clear communication. Reliability, good judgment, and follow-through are essential to how we serve our customers and support our team.

Why This Role Might Be Right for You

You enjoy structured, task-oriented work You are comfortable being the first point of contact You can juggle multiple responsibilities without becoming flustered You value punctuality and clear expectations You want a steady, part-time role with defined responsibilities
If this sounds like a good fit, we'd love to hear from you.

Pay: From $9.00 per hour

Expected hours: 25.0 per week

Benefits:

Employee discount
Work Location: In person