Job Description

Job Responsibilities

Do you possess strong interpersonal skills? Are you able to work in a fast-paced environment and successfully navigate priorities? We are seeking a County Program Coordinator. If you have the qualifications and experience, raise your hand! The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you\'re ready to take your career to the next level and gain valuable experience, apply today!

This position is in Vehicle Services / NMVTIS Unit, in Headquarters, Blythewood, SC.

Responsibilities of the County Program Coordinator

• Manages all aspects of work related to reviewing transactions performed on behalf of the DMV by third parties, including counties and dealerships. Ensures necessary reports are generated and maintained. Manages day to day operations and activities to include but not limited to size/weight violations, toll violations, and 2290 data input.
• Proactively communicates notable improvements, issues, and problems to the manager. Seeks improvements to existing service delivery through communication and idea generation. Solicits suggestions for continuous improvement.
• Communicates with customers via phone, e-mail, mail and in person and handles all customer complaints. Assists County and insurance-related customers with program issues. Attends County stakeholder meetings as required. Works with County stakeholders to resolve program and process issues. Collaborate with counties on changes and the implementation of fee changes.
• Answers technical and complex questions for DMV personnel and handles all vehicle services constituent issues. Interprets DMV laws and procedures. Assists in the development and revision of policies and business processes that pertain to vehicle services. Ensures that employees are informed of and understand any policy changes.
• Works with Vehicle Services and Financial Responsibility Business Analysts to define requirements for Phoenix system changes affecting area of responsibility. Assists in testing system changes to the Phoenix system.
• Communicates issues requiring legal opinions to legal department. Represent the DMV in court to present and certify files and records.
• Performs other duties as required.

Minimum and Additional Requirements

Minimum Requirements

High school diploma and relevant program experience

Working knowledge of Microsoft Windows, Microsoft Outlook, Microsoft Excel, Microsoft Word, Docs Open software, and Phoenix application.

Additional Requirements

• Knowledge of federal and state laws, policies, procedures, rules, and regulations related to Vehicle Titles and Registration and Financial Responsibility. Knowledge of governmental fiscal and personnel procedures, practices, and policies. Knowledge of modern office practices, procedures, and equipment. Ability to coordinate diverse administrative/management functions.
• Ability to establish and maintain effective working. Ability to plan, organize and supervise the work of subordinate personnel. Ability to communicate effectively.
• Employee will be expected to exercise judgment and make decisions based on department policies and procedures.
• May be required to work extended hours outside of the normal scheduled work week. Must be able to lift 10-15 lbs. May require limited travel. Works in climate-controlled environment.

Preferred Qualifications

Agency Preferred

A bachelor\'s degree or three (3) years of relevant experience in public administration or administrative services or an equivalent combination of education and work experience.

Working knowledge of Microsoft Windows, Microsoft Outlook, Microsoft Excel, Microsoft Word, Docs Open software and Phoenix application.

Additional Comments

What\'s in it for you?
At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

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