Job Description

Job Summary
MAJOR FUNCTIONS:
Under the supervision of the Senior Librarian or designee provides friendly, high quality customer service to Library patrons. This frontline, public facing position is primarily a customer service position assisting patrons of all ages with all circulation activities, basic computer, basics internet, email, and a variety of mobile devices that support online library offerings.

Essential Job Functions
KNOWLEDGE, ABILITIES, AND SKILLS NEEDED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Knowledge:

• 
  Knowledge of customer service techniques.
• Basic computer knowledge and understanding of Microsoft Office.
• Basic knowledge of social media and personal electronic devices (including e-readers, phones, tablets, and laptop computers).
• General knowledge of clerical procedures.
• Some knowledge of public libraries and how they work.
• Knowledge of books and enjoyment of reading.
• Knowledge of English usage, alphabetization, spelling, grammar, punctuation, and arithmetic.

Abilities:

• Ability to multi-task, work with accuracy, and to pay attention to detail.
• Ability to offer excellent and patient customer service to diverse patrons of all ages.
• Ability to interact consistently, tactfully, and appropriately with library staff, and patrons of all ages for long periods of time.
• Able to learn the Library\xe2\x80\x99s automated circulation system.
• Ability to daily check-out and return library materials. Physically able to manipulate 100\xe2\x80\x99s of books and library items.
• Ability to shelve library materials up to 40% of each shift.
• Ability to prepare and/or repackage library materials according to exact specifications.
• Able to navigate the Internet and to assist patrons in their own searches.
• Ability to assist patrons one-on-one with their basic technology questions.
• Ability to add, subtract, make change, and use a cash register.
• Able to learn the databases and other technologies offered by the Library.
• Ability to understand and follow written and oral instructions.
• Ability to work at more than one location for designated projects.

Skills:

• Excellent communicator both in person and on the telephone.
• Good reader with an interest in books, and the ability to talk about them.
• Basic proficiency in MS Windows, MS Office software, and smart devices.
• Ability to type and do data entry using a computer terminal.
• Basic computer and digital literacy, including Internet and e-mail, and basic computer trouble shooting.

.
ESSENTIAL JOB FUNCTIONS:
The St. Lucie County Library System is open to the public Tuesday-Saturday. This position works a Tuesday-Saturday schedule including at least one evening per week . The essential functions or duties listed below are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Interacts with people of all ages in person and via telephone.
• Stationed at the primary service desk, greets library patrons, charges and discharges library materials and collects fines.
• Performs the full range of circulation desk procedures including, check-out, check-in, holds, and monetary transactions using an automated circulation system.
• Inspects library materials for damages. Handles routine complaints and answers a variety of questions at the circulation desk.
• Performs routine library computer and statistical functions.
• Assist patrons with the use of electronic devices, computer applications and software including internet, Word, printers, and digital devices for both adult and children.
• Operates a variety of standard office and library devices.
• Performs opening and closing duties and a share of the core routine day-to-day library tasks including shelving and light maintenance of the public space.
• Assures accurate shelving of library materials by shelf reading and re-shelving as necessary.
• May assist in program presentations.
• Performs other tasks as assigned by the Supervisor.
• Participates in system-wide projects that involve the organization and physical preparation of library collections.
• Assists the County with preparation, response, recovery & mitigation at times of disaster, as directed by Management.
• Performs related work as requested or assigned

ESSENTIAL PHYSICAL SKILLS: Good vision and hearing with or without correction. Ability to speak clearly and concisely. Use of both hands and fingers with dexterity. Frequent walking, standing and bending. Ability to lift 30 pounds. Ability to push fully loaded book cart. Ability to reach above shoulder level, bend and squat to shelve or retrieve library materials. Ability to do repetitive shelving approximately 40% of each shift. Able to drive a standard size van.

ENVIRONMENTAL CONDITION REQUIREMENTS: Constant work inside library facility in a sedentary or standing position. Some areas of the library facility may have high dust levels that may cause allergic reactions.

WORK HAZARDS: Possible vision dysfunction due to moderate computer work. Possible reaction to certain cleaners used in the mending and cleaning of books.

SAFETY EQUIPMENT USED OR NEEDED: None

Qualifications
EDUCATION: A high school diploma or GED equivalent.

EXPERIENCE: At least one (1) year of experience with retail/customer service, office or library work, plus one (1) year of working with computers, to include MS Office, computer point-of-sales, or inventory software.

LICENSE, CERTIFICATION OR REGISTRATION: Valid Florida\xe2\x80\x99s Driver\xe2\x80\x99s License and must maintain a good driving record.

Additional Information
Pay Grade 10 PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver\'s license verification and level 2 background screening which includes fingerprinting.