Job Description

We are growing! Klein Tools make great products with the highest of standards. We value Quality, Customer Obsession, Innovation, Teamwork and Ownership. These five distinguishing values define our company\xe2\x80\x99s culture and how we operate as an organization.

We believe that these values set our business above others in our industry. At Klein Tools, you have the opportunity to forge your career with an iconic brand to drive your future! There has never been a better time to join Klein Tools! \xe2\x80\x8bThe Product Support Technician will serve as a gatekeeper to provide technical assistance and training to our customers and employees.

This position will support customer service and engineering when customers call about technical issues with products. This position will be the first point of contact for email and phone support on the Technical product line. \xe2\x80\x8b1. Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware and software.

2. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to the engineers. 3. Assist and counsel customers regarding product problems and inquiries.

4. Ensure proper handling and follow-up with customers. 5. Interview user to collect information about problem and lead user through diagnostic procedures to determine source of error 6.

Simulate or recreate customer problems to resolve user difficulties. 7. Interact and coordinate with other departments to resolve customer issues 8. Document problems and corrective procedures.

9. Communicate customer suggestions for enhancements to the development team. 10. Provide basic electrical or mechanical technical support to engineering in the development, analysis, and maintenance of products or equipment.

11. Perform basic tests and diagnoses of test procedures, instruments, equipment, products, or product performance. 12. Perform all other duties as assigned.

Qualifications Associates or Technical School degree and two (2) years of experience as a product support technician. Bachelor\'s degree in electrical engineering is preferred. Demonstrate strong communication skills. Ability to respond to the needs of internal and external customers courteously and respectfully.

Physical Demand Requirements \xe2\x80\x8bOccasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Klein Tools is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For candidates with disabilities and needing assistance, please email us at hr@kleintools.com.