As a key member of Product Operations and leader of the team driving user enablement, evangelism and success, you will combine strategic and tactical thinking with a deep understanding of how to develop and implement product content that can be rolled out across a diverse set of user groups. We develop, implement and deliver a full range of solutions/products that help internal users achieve their business goals, with a commitment to innovation and continually improving internal applications to drive business results. As a member of CRE Lending Product Team, you will support the development of innovative solutions that advance businesses and careers. You\'ll join an inspiring and curious, internally focused team, dedicated to improving application design, development, testing and analytics that go into creating high quality software and new products. Job Responsibilities

• Manage a team of technical professionals responsible for creatively transforming complex information into digestible mediums such as user help guides, release notes, explainer videos, process maps, in addition to formal stakeholder communications.
• Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate approach
• Prioritize, direct, and monitor activities of high complexity, and delivering information, insights, and solutions that inform business user groups how to leverage critical applications
• Partner with agility leads, area product owners, and business representatives to deliver expected business outcomes
• Conduct internal user interviews and UX research by run research and report on all aspects of user feedback via actionable insights to drive key outcomes
• Build a library of knowledge, insights, and your book of work to create a center of excellence for our partners and transparency into your team\'s operations, strategy, and accomplishments
• Use your expertise to identify gaps and needs across the ecosystem along with creating your own roadmap to share with partners
• Support the implementation of changes to continuously improve product management processes/ framework.
• Create user-centric content by considering , data, industry best practices, stakeholder feedback, user research and technical constraints / opportunities

Required Qualifications, Capabilities and Skills

• 
  You are a structured thinker, effective communicator with excellent written communication skills.
• You have experience with creating end-user documentation and creative eye catching product-demo videos.
• You have an ability to crisply articulate complex technical concepts to all levels of audiences.
• You use data to inform your thinking; you\'re pragmatic, and contemplate the user\'s perspective ahead of all else, but then couch that into business outcomes.
• You understand how to measure success and effectively manage through use of KPIs and OKRs.
• You are an active listener, communicator, negotiator, influencer; You\'re also inclusive, patient, respectful, and respected. Your colleagues admire your skills in story-telling, organizational skills, and attention to detail.
• You have experience with Agile software delivery methodologies and best practices.

Preferred Qualifications, Capabilities and Skills

• 
  You are a culture carrier with the ability to champion change and influence people to adopt new ways of performing work by demonstrating effectiveness in interpersonal, verbal and written communication skills.
• You possess the ability to analyze complex problems, evaluate data and identify alternative solutions with a strategic lens.
• You are comfortable leveraging JIRA and Confluence daily to manage and move priorities forward.
• You have a sense of urgency, don\'t take things at face value, and are adept at working the matrix in a large organization.
• You have a habit of thinking of the next steps and how the sequence of events need to unfold. You bring clarity to those around you.
• 10+ years professional work experience, with 4+ years in a highly technical function, people management, or consulting background.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary
Seattle, WA $97,850.00 - $148,000.00 / year