Job Description

The Mass Affluent segment is responsible for the Chase Freedom Unlimited, Freedom Flex, Slate Edge, and related products that deliver cash back rewards and payment flexibility to Chase\'s customers. This role supports product analysts and helps co-creates with colleague, customers, technology, products, etc. to write user stories for initiatives that will become a marketing product or product feature for the Mass Affluent segment.

As an associate product analyst on the segment\'s product team, you will be responsible for supporting the development of initiatives and user stories as well as managing deliverables associated with on-going work in the team. You will develop over time functional business knowledge and a technical understanding of products, platforms, operations, and servicing for the segment\'s products. You will ensure business requirements and work meet readiness definitions and own certain aspects and experiences within the product team.

You will develop a strong network of product owners and stakeholders who will help you analyze and design technical requirements that enable the segment\'s credit card products to innovate and deliver on customer expectations. This includes managing a healthy backlog of initiatives as they are groomed and move through the discovery and delivery phases. Your ability to build relationships across the matrix will help you succeed in your role.

Responsibilities

• Support readiness and definition of business requirements of features/capabilities across the wider product while also having opportunity to directly own certain parts of the product suite and application experience
• Partner with engineers, architects, and Product Owners across multiple functional areas within and beyond Card Product.
• Responsible for collaboration with product owners and stakeholders on the creation of the product strategy and vision including technical requirement analysis, definition, and execution of business goals
• Assist the management and refinement of the product backlog in JIRA to drive value in accordance with business stakeholder priorities
• Support initiative elaboration sessions, helping to identify, coordinate, sequence and secure dependencies on other product teams and ensure sprint alignment
• Maintain an ongoing deep knowledge and documentation of customer and user experience journeys to ensure and validate that client/customer and user problems are solved by partnering with technology, design and analytics stakeholders.
• Develop, verify & validate end-to-end testing lifecycle support & outcomes
• Partner with testing teams to ensure high quality of execution on all implemented initiatives

Required qualifications, capabilities, and skills:

• 2+ years of business analysis or relevant product experience as well as record of individual technical achievement
• Strong business analysis, business management and project management skillset to get broader exposure to managing a product end to end.
• Able to analyze opportunities, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
• Experience with or track record of delivery and new product feature creation
• Drive process improvements in program execution through operational efficiencies
• Consumer lending or related product experience strongly preferred
• Be respectful & promote diversity and inclusion
• Collaborate with project managers across the organization to identify best practices and reinforce those techniques through establishment of processes and ceremonies
• Have strong organization and time management capabilities under pressure
• Have an eye for detail with impeccable notes and records to support your work
• Experience with large, matrixed organizations and an ability to partner and work across multiple group

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans