Job Description

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service \xe2\x80\x93 Sling TV \xe2\x80\x93 that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win \xe2\x80\x93 it\xe2\x80\x99s in our DNA. We\xe2\x80\x99re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.
Job Duties and Responsibilities

This would be a full-time onsite role at our Englewood, CO office. We are looking for a detail-oriented and analytical Chargeback Analyst to join our team. The successful candidate will be responsible for maintaining chargeback documentation, charting progress and publishing reporting regarding chargeback metrics & KPI\xe2\x80\x99s, supporting management by attempting root cause analysis for unauthorized deductions, and investigating individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. The ideal candidate will have strong communication skills, the ability to work collaboratively with other team members and external partners, and maintain a strong domain knowledge about chargebacks and fraud.

Key Responsibilities:

• Maintain chargeback documentation in accordance with company policies and procedures
• Chart progress and publish reporting regarding chargeback metrics & KPI\xe2\x80\x99s
• Support management by attempting root cause analysis for unauthorized deductions
• Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
• Develop chargeback policies and processes to identify and minimize disputes
• Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
• Collaborate with other team members to standardize internal dispute responses and share best practices
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not
• Collaborate with internal and external partners to improve our fraud prevention mechanisms, processes and tools

Skills, Experience and Requirements

Education: Bachelor\'s degree in business, finance, or related field

Experience: Minimum of 2 years of experience in a chargeback analyst or similar role

Skills and Qualifications:

• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Knowledge of chargeback regulations and industry standards
• Proficiency in Microsoft Office, particularly Excel and Word
• Experience with chargeback management systems is a plus

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role\'s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

DISH