Job Description

Department Summary

This would be a full-time onsite role at our Englewood, CO office.

We are looking for a detail-oriented and analytical Chargeback Analyst to join our team. The successful candidate will be responsible for maintaining chargeback documentation, charting progress and publishing reporting regarding chargeback metrics & KPI\xe2\x80\x99s, supporting management by attempting root cause analysis for unauthorized deductions, and investigating individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. The ideal candidate will have strong communication skills, the ability to work collaboratively with other team members and external partners, and maintain a strong domain knowledge about chargebacks and fraud.
Job Duties and Responsibilities

Key Responsibilities:

• Maintain chargeback documentation in accordance with company policies and procedures
• Chart progress and publish reporting regarding chargeback metrics & KPI\xe2\x80\x99s
• Support management by attempting root cause analysis for unauthorized deductions
• Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
• Develop chargeback policies and processes to identify and minimize disputes
• Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
• Collaborate with other team members to standardize internal dispute responses and share best practices
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not
• Collaborate with internal and external partners to improve our fraud prevention mechanisms, processes and tools

Skills, Experience and Requirements

Required Qualifications/Experience:

• Bachelor\'s degree in business, finance, or related field
• Minimum of 2 years of experience in a chargeback analyst role
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Knowledge of chargeback regulations and industry standards
• Proficiency in Microsoft Office, particularly Excel and Word
• Experience with chargeback management systems is a plus

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

From versatile health perks to new career opportunities, check out our benefits on our .

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

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