Overview of Position: Under administrative supervision of the Practice Administrator, responsible for coordination of care between clients, clinic staff, and providers. The Patient Support Representative (PSR) is primarily responsible for the registration of patients, collection of copays/payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic. Participates in Continuous Quality Improvement (CQI) activities, to include making recommendations for strategies to improve quality of care.
Education / Qualifications: A four-year degree in a related service is preferred; equivalence 4+ years related experience; equivalence acceptance to be determined by supervisor. Should have the ability to work with clients and physicians from a variety of backgrounds and lifestyles while maintaining non-judgmental attitude. Team player and be able to multi-task. Possess excellent customer service skills. Able to make sound judgment based on the criteria outlined in the program.
Knowledge/Skills:
Maintain current general medical knowledge. Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events. Understand company and program policies and procedures as well as be aware of HopeHealth\xe2\x80\x99s mission, vision and values. Provides the clients with consistent and reliable information Ability to work as part of a team and with the health care providers in a clinical setting. Honesty and genuine compassion for the individuals living with healthcare disparities. Ability and willingness to accept direction from supervisor. Good telephone skills. Comfort and diversity of our community. Must follow all regulations as outlined by HIPAA and be able to use good judgment regarding confidentiality issues. Should have knowledge of basic software applications to include Microsoft Office. Ability to communicate effectively utilizing both oral and written means.
Essential job functions:
Under the direct supervision of the Practice Administrator, incumbent is responsible for the following duties:
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