Benefits:
The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.



Harborview Medical Center\'s ADA Paratransit Services has an outstanding opportunity for a Patient Services Specialist (Full-Time, Days). Under general supervision, the Patient Services Specialist coordinates clerical, financial and support activities for client care. Our department conducts functional evaluations for Para Transit Service. We also maintain a Transportation Resource Center, with the goal of providing appropriate transportation choices to individuals with disabilities. Receives clients and their families, facilitates contact between the client/family. Participates in clinic and selected divisional activities to promote effective problem solving and communication.

POSITION / CAMPUS HIGHLIGHTS
Only Level I trauma and burn center in the region
Close proximity to public transportation
Harborview ranks among the nation\'s top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics
Convenient location
Close proximity to public transportation
Reception Activities:
Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times.
Review clinic schedule daily to identify failed patient appointments and notify patient according to clinic-specific procedures.
Obtain patient demographic information and insurance information accurately and legibly.
Respond to patients\xe2\x80\x99 needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.
Provide general patient services; directions, parking garage validation, calling for transportation, etc.
May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling:
Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information.
Assemble and send appointment and other information to patients and other customers.
Maintain current and accurate system by entering canceled and rescheduled appointments and makes every effort to fill all available slots.
Coordinate and schedule ancillary appointments and consult appointments as appropriate.

Telephone Support:
Answer the telephone in a professional & courteous manner according to UWMC standards; directs calls as appropriate.
Using clinic guidelines, make telephone assessment of patient problem and severity of condition. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools.
Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination:
Coordinate information and communication among clinics, providers, managed care plans, insurance companies and patients.
Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic.
Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and / or to determine level of coverage and requirements for accessing benefits.
Maintain ongoing documentation, tracking authorized referrals.
Review referral and authorization forms for completeness and legibility. Distribute.

Medical Record Activities:
Review daily schedules system to identify required medical record requests.
Order and coordinate medical records as needed.
Track medical records and distribute.
Prepare medical record according to unit-specific procedures for patient visit.
Assemble and maintain satellite medical records according to unit specific procedures.

Billing Activities:
Verify patient insurance status and confirm authorization for current services.

REQUIRED QUALIFICATIONS
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You\xe2\x80\x99ll be encouraged to grow, advance your career, expand your community and make a difference in people\xe2\x80\x99s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn\xe2\x80\x99t just a job \xe2\x80\x94 it\xe2\x80\x99s a calling.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington\xe2\x80\x99s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine\xe2\x80\x99s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow\xe2\x80\x99s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.




Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
COVID-19 VACCINATION REQUIREMENT Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.