Job Description

Nutrition Technician, Nutrition Services, Full Time, Days

Greenbrae, CA

ABOUT MARIN HEALTH: Come and be a part of our healing team at the award-winning Marin Health! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County\xe2\x80\x99s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission\xe2\x80\x94and our passion\xe2\x80\x94to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital.

We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Till date, our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER:
Marin Health offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans) at zero cost to you and your family. Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at Marin Health.

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:
The Nutrition Technician serves as the liaison between patients, staff, visitors and the Nutritional Services Department, organizing patient information into food service production.


JOB SPECIFICATION: EDUCATION Two-year degree in a nutrition-related field preferred. High school diploma or equivalent required. EXPERIENCE Previous diet tech, diet assistant or diet clerk experience in an acute care hospital preferred. Knowledge of modified and therapeutic diets required. PREREQUISITE SKILLS

• Ability to interact effectively with patients, staff and visitors in a professional manner.

• Ability to provide patient education regarding individual diet prescriptions at a level consistent with the patient\xe2\x80\x99s ability to learn.

• Demonstrates exceptional customer service and strives to improve patient experiences with the Nutrition Services Department.

• Knowledge of modified and therapeutic diet principles; applies critical thinking skills to meet patient nutrition needs within the parameters of individual diet prescriptions.

• Demonstrates expert understanding of the production capabilities within the food service system.

• Ability to follow through and work independently with little supervision; problem solving skills are essential.

• Demonstrates effective written and oral communication in English. Proficient ability to communicate in Spanish is preferred.

• Ability to interview patients in person, including patients on infection control precautions, while using the appropriate level of Personal Protective Equipment.

• Basic computer skills.

• Demonstrated ability and willingness to accept changes as needs arise and desire to learn new technology.

• Ability to respond in a cooperative manner to crisis/emergency workload.

LICENSE/REGISTRATION/CERTIFICATION: Servsafe certification required within 90 days of hire.
PRIMARY CUSTOMER SERVED (Age Specific Criteria): (X) Infants Birth up to 1 year (X) Toddlers 1 up to 3 years (X) Preschool Children 3 up to 6 years (X) School Age Children 6 up to 12 years (X) Adolescents 12 up to 18 years (X) Early Adults 18 up to 45 years (X) Middle Adults 45 up to 61 years (X) Late Adults 61 up to 80 years (X) Late, Late Adults 80 years and up Employees in this position must be able to demonstrate the knowledge and skills necessary to provide care and/or service based on the physical, psycho/social, education, safety, and related criteria appropriate to the age of the patients served in his/her assigned service area.
PATIENT PRIVACY (HIPPA Compliance): Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.
DUTIES AND RESPONSIBILITIES: Essential (not modifiable):

• Provides basic patient education regarding individual therapeutic diet orders.

• Assists patients with menu selections using excellent customer service skills in a time-efficient manner.

• Offers patients alternative menu selections, using knowledge of modified and therapeutic diets and department production capabilities.

• Prepares production information for cooks, salad and cold food prep staff for patient meal service and between-meal nourishments.

• Utilizes the diet office software to provide tallies to production staff when needed and diet reports for diet office staff to ensure tray ticket and diet order accuracy.

• Answers the telephone promptly in a courteous and professional manner.

• Plans work time effectively to meet established deadlines for production.

• Supervises tray line, monitors each tray for accuracy and loads trays onto food carts. Leads tray line as a quiet, focused environment. Prepares late trays and arranges for delivery.

• Responsible for cash handling between the caf\xc3\xa9 and department safe when needed.

• Assists in maintaining temperature logs for refrigerators/freezers and monitoring the Checkpoint Temperature Control system.

• Assists in problem-solving technical issues within the diet office computer systems.

• Participates in performance improvement and patient safety initiatives.

• Contributes to the education of staff, interns and volunteers as needed.

• Consults with nursing staff, interdisciplinary care team, patients and/or patient\xe2\x80\x99s family regarding appropriate nutrition care plan; facilitates implementation of care plan and food preferences.

• Visits newly admitted patients to explain diet orders, obtain food preferences, allergies and intolerances; communicates information to the clinical dietitians as needed.

• Communicates requests/needs for nutrition consults to the clinical dietitians.

• Prints and manages patient tray tickets prior to meal service; creates appropriate tray tickets for patients not participating in menu selection.

• Processes diet orders; maintains and updates patient database within CBORD, assuring information is consistent with hospital computer system.

• Communicates frequently with clinical dietitians and production staff regarding information and activities related to patient nutrition care; problem solves patient care issues using appropriate methods of communication.

• Checks email during each shift to remain engaged in hospital and department operations.

• Provides exceptional customer service in all patient interactions.

• Identifies appropriate solutions for patient issues related to meal service; provides service recovery as warranted.

• Adheres to MGH Service Standards and Behaviors.

SECONDARY (modifiable)

• All other duties as assigned.

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

Additional Information

• Department: 8340 - Nutritional Services
• Job Schedule: Full Time - 40 hours/week
• Job Shift: Day
• Hours per Two-Week Period: 80
• Shift Hours: 8 Hour Shift
• Job Number: 12101 - DGTBD