Benefits:
The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.



The HMC After Care Clinic has an outstanding opportunity for a Patient Services Specialist (FULL-TIME, TEMPORARY). The Patient Service Specialist (PSS) demonstrates service excellence standards in independently performing the following support services: reception and discharge activities; scheduling appointments; coordinating care with other services; checking-in patients; providing initial triage; coordinating the referral process; coordinating medical records; obtaining and verifying registration information; processing charge documents; collecting time-of-service payments; performing other necessary activities to maintain clinic operations.

POSITION / CAMPUS HIGHLIGHTS
Only Level I trauma and burn center in the region
Close proximity to public transportation
Harborview ranks among the nation\'s top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics
Convenient location
Close proximity to public transportation
Primary Responsibilities & Performance Standards

Reception Activities
Employ excellent customer service skills.
Ensure smooth patient flow.
Review clinic schedule daily.
Obtain patient demographic information and insurance information.
Provide general patient services.
Respond to patients\xe2\x80\x99 needs and concerns as appropriate. Investigate complaints and work with office manager to find solutions.
May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling
Schedule appointments consistent with patient needs and clinic scheduling guidelines.
Assemble and send appointment and other information.
Maintain current and accurate system by entering canceled and rescheduled appointments.
Coordinate and schedule ancillary appointments and consult appointments.
Assist in the preparation and maintenance of provider and clinic schedules.

Telephone Support
Log on and answers the Avaya telephone in a professional, courteous, and efficient manner according to HMC telephone service standards; direct calls as appropriate.
Using clinic guidelines, gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, use appropriate documentation tools.
Adhere to clinic standard of returning patients calls within specified time frames
Monitor Epic in-basket pools and respond to messages appropriately and in a timely manner
Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination
Manage referral queue.
Obtain necessary insurance plan information.
Maintain ongoing documentation and tracks authorized referrals.
Ensure that all referrals are properly linked to appointments.

Medical Record Activities
Review daily schedules to identify required medical record requests.
Order, coordinate, and distribute medical records as needed.
Prepare medical record according to clinic-specific procedures for patient visit.
Assemble and maintain satellite medical records according to clinic specific procedures.

Billing Activities
Ensure patients registration and insurance information is accurate. Update and correct information as needed.
Maintain responsibility of Accu-Reg and Epic Workqueues to ensure accuracy of patient registration.

General Duties
Assist in orientating and training new staff.
Participate with clinic process improvement projects as appropriate.
Review email daily to stay current with clinic communication.
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
Respond to facility and environmental emergencies according to established procedures.
Inventory and order office supplies and forms.
Sort and distribute faxes and mail on a daily basis.
Ensures daily functioning of office equipment.
Utilize on-line resources as required according to clinic practice and within University guidelines.

REQUIRED QUALIFICATIONS
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You\xe2\x80\x99ll be encouraged to grow, advance your career, expand your community and make a difference in people\xe2\x80\x99s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn\xe2\x80\x99t just a job \xe2\x80\x94 it\xe2\x80\x99s a calling.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington\xe2\x80\x99s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine\xe2\x80\x99s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow\xe2\x80\x99s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.




Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
COVID-19 VACCINATION REQUIREMENT Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.