Nuvia is hiring for a detail-oriented Patient Refund Coordinator who is very organized. We have a rapidly growing network of dental implant centers across the country. This position will work with our Finance team at our corporate office in Cottonwood Heights, UT, supporting the financial operations of these centers. Opportunities for growth and innovation abound; we are looking for someone who wants to make a long-term commitment and grow with us!
Hours are Monday-Friday 40hr a week. Hybrid remote schedule is available after training is complete and you are working independently!
Nuvia is a great place to work! We pride ourselves in the satisfaction of our teams and believe if they are well taken care of, in turn, they will take great care of our patients. Our benefits package includes the following:

• Paid Medical Insurance
• Paid Dental Insurance

• Paid Life Insurance

• Paid Short Term Disability
• Paid Training
• Paid Time Off plan
• Paid Bereavement
• Paid Holidays
• Paid Parental Leave

• 401k match
• Employee Assistance Program

• Vision (voluntary)
• Long Term Disability (voluntary)

Role: The patient refund coordinator will be working directly with the finance department to reconcile, research, and process refunds and can grow as the company grows. This role will require a sharp eye for detail and great critical thinking skills, as well as outstanding morals and ethics.
Responsibility:

• Understand and live our company values
• Accept refund forms from each center and enter into a tracking system as well as update tracking system as the process continues
• Research refund requests and communicate with the proper channels on approval processes
• Communicate with financing companies on dispute requests and send proper documentation when needed
• Work with other Finance team members to reconcile and update patient refund queues
• Respond to inquiries from other team members about status or denials
• Document new and existing policies and procedures
• Other tasks and obligations as necessary

Requirements:

• Strong attention to detail is a must
• Able to learn quickly and work accurately
• High sense of morals and ethics
• Critical thinker and self-starter, doesn\xe2\x80\x99t need to be micro-managed
• Basic to intermediate understanding of Excel and/or Google Sheets
• Experience handling confidential information with discretion
• Able to adapt and change as the company grows and responsibilities grow with it
• Friendly and positive with a team-oriented attitude, keeping communication as a priority.
• Strong follow-up skills
• Attentive and responsive
• Can follow processes well.

Results: Able to provide the most accurate and detail-oriented results possible. The company should be able to trust in the work of this person, and they are able to meet assigned deadlines as needed. Good quality data will be provided, with a focus on being friendly and cooperative to the team and other individuals within the company. Communication will be well-rounded at each turn.
Our team members are as diverse as the patients we serve. Imagine being part of a team that gets to give patients their confidence back through a brand new smile, we get to do it every day! We are eager to invent, find new solutions to problems and develop new processes. At Nuvia, we have a culture of excellence while still collaborating well as a team. We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service.
If you feel like you would be a good fit with our culture and like the idea of changing people\'s lives, apply today! We look forward to meeting you!