Job Description

Overview

The Regenerative Center in Paducah, KY is growing and seeking a friendly, detail-oriented Patient Experience Coordinator to join our front office team. This role is ideal for someone who enjoys helping others, thrives in a fast paced healthcare environment, and takes pride in delivering exceptional service. As a key member of our patient intake and support team, you will ensure individuals feel welcomed, informed, and confident throughout their care journey.

Key Responsibilities

Answer inbound calls and provide a warm, professional first impression Schedule appointments and help guide patients on next steps Greet and check patients in and out during visits Maintain accurate documentation in the EMR system Support lead follow up and appointment confirmations Communicate with providers and staff to support efficient patient flow Uphold confidentiality and HIPAA compliance at all times

Skills & Qualifications

Experience in customer service, medical front office, sales, or hospitality preferred Excellent communication and interpersonal skills Strong organization and attention to detail Proficient with Microsoft Office 365 applications including Outlook, Word, and Excel Ability to remain calm and supportive under pressure Comfortable learning scheduling systems and administrative workflows Passion for helping people and ensuring a positive patient experience

Why Join The Regenerative Center

The Regenerative Center is a leading regenerative medicine clinic serving patients from across the U.S. who are searching for answers and a better path forward. Our culture is compassionate, collaborative, and mission driven. As a Patient Experience Coordinator, you will play a meaningful role in creating smooth, supportive experiences for patients seeking hope, mobility, and better quality of life.

Compensation & Schedule

Full time position Monday through Friday 40 hours per week Pay range 15 to 18 per hour based on experience
Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person