Job Description

The Patient Concierge Coordinator is responsible for answering the main incoming scheduling line for the practice. Answering calls in a pleasant manner aiming towards a one call resolution. Responsible for assisting patients with inquiries and scheduling appointments. PCC is also responsible for maintaining schedules and insurance compliance. Communicating with callers via the various platforms offered and maintaining the various electronic messaging platforms.

ESSENTIAL FUNCTIONS

Meet metrics as set forth within the department, ensure 100% answer rate. Provides individualized care, which encourages the patient's ability to maintain or attain the highest practical physical, mental, and psychosocial well-being. Answers the main inbound line for the practice in a consistent pleasant manner. Assists with obtaining, requesting, and maintaining patient records, and loading referrals in the EMR. Attends to patient's needs, aiming for a one call resolution. Demonstrates appropriate knowledge and competence of designated skills identified for this position. Audits schedules to ensure adherence to insurance guidelines as assigned by the supervisor. Maintains the company's email inbox, inbound faxes, and patient portal messages as assigned by the supervisor. Fosters a positive and professional procedural environment by interacting with all people in a considerate, helpful, and courteous manner and by participating as a team member. All other duties as assigned.

EDUCATION

High School Diploma /GED Certificate

EXPERIENCE

Must be dependable, reliable, and self-motivated. Minimum of two years customer service. Working knowledge of insurance and referral guidelines. Three to five years' work experience in a medical practice setting.

KNOWLEDGE

Knowledge of medical insurance plans and guidelines regarding referrals and authorizations. Knowledge of PM/EHR and proficient with documentation. Preferred, knowledge of pain management/medical best practices. Knowledge of medical offices policies and procedures. HIPAA compliance. Work independently while maintaining a positive attitude.

SKILLS

Understands the importance of accurately documenting/entering demographic and insurance information. Ability to multitask and prioritize duties.
*ASAP is a drug free employer; will you pass a drug screen prior to employment?