Job Description

Who We Are:
An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries. Position Title: Parts Specialist Department: Parts Reports to: Parts Manager Pay $20-26/hour *pay is dependent upon applicable experience* plus opportunity for BONUSES! *Training, development, and advancement opportunities are built into our Parts Specialist positions to allow opportunities for wage increases as skills and expertise are developed.* \xe2\x80\x9cDo, teach, learn. Where fixing/doing leads to growing/developing.\xe2\x80\x9d Vermeer Great Plains \xe2\x80\x93 100% EMPLOYEE-OWNED COMPANY ESOP- Every hire is an owner as of the day the offer letter is signed. Earning more pull in the business as tenure increases. As an owner this guarantees a business with its employee\xe2\x80\x99s best interests at heart and most of all a peace of mind when it comes to retirement. At Vermeer Great Plains our mission with ESOP is- \xe2\x80\x9cTo help create a better environment through heightened education and communication of the ESOP to further increase the value of the Vermeer Great Plains Stock\xe2\x80\x9d BENEFITS: Benefits package that includes healthcare, dental, vision, voluntary STD/LTD, Life/AD&D, and employer-paid life insurance. Career Development & Advancement Opportunities! Work Life Balance \xe2\x80\x93 Let us know what that means to you. We care! PTO \xe2\x80\x93 to help support that balance. On-Site training- with uniforms and training modules provided. FUNCTION: The Parts Specialist is responsible for assisting customers and internal departments with their parts needs by properly identifying needed items. The Parts Specialist is the first point of contact for incoming phone and walk-in parts requests and is responsible for maintaining and building customer relationships. They will merchandise, invoice, solicit additional sales and perform outstanding customer service. RESPONSIBILITIES:

• Maintain a positive and professional working relationship with peers, management, and support resources with a constant commitment to teamwork and exemplary customer service
• Assist customers by using electronic catalogs or other resources to properly identify items as needed, verify correct parts for machine, price, and availability
• Enter quotes and/or orders into business system after verifying customer needs and expectations
• Order and/or pick parts for customers, generate invoices, and collect payments as needed
• Collect cash, card, or payments and/or billing open accounts
• Maintain customer accounts to ensure accuracy
• Receive stock orders and freight, validate orders are correct and appropriate freight/handling charges are applied
• Ensure all parts are stocked in the appropriate location and are ready for purchase
• Make necessary entries in business system to add new parts with the appropriate sale price
• Label and store parts in the appropriate locations in the stockroom and warehouse
• Label and assign new part locations as needed
• Receive parts from shipping source and ensure customers receive them in a timely manner by calling the customer, delivering to shop, etc.
• Pull, package and ship parts per customer expectations
• Ensure cash drawer is always correct and paperwork is filed in the correct locations
• Assist customers with warranty concerns, contact vendors with issues and file Quality Notification Forms as needed
• Take a proactive approach to inventory control by assisting and/or reporting discrepancies
• Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards by setting up merchandise for display and ensuring customer satisfaction by keeping Parts Department clean and professional
• Travel to pick up parts from vendor for customers as needed and/or to maintain parts cabinets established at customer locations
• Assist with cycle and annual inventory counts
• Proactively stay current on industry and product information (including Vermeer and other vendors), continuing your education by factory schools, etc.
• Follow all safety rules and regulations while performing work assignments and adhere to policies and procedures as specified in company manuals and as directed in the employee handbook
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be committed to and take a pro-active approach to our Company Mission, Vision, and Values
• Strong PC proficiency with MS Windows and MS Office Suite, CDK a plus
• Ability to drive and operate forklift
• Sufficient understanding of mechanical and technical terms
• Strong organizational skills with high attention to detail
• Ability to identify areas and processes that can be improved
• High degree of customer service to both internal and external customers
• Demonstrated safe work habits
• Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers, and manufacturer\'s employees
• Ability to conduct yourself in a professional, ethical, and reliable manner with minimal supervision
• Must be able to lift/push/pull up to at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear
• Must be able to work overtime and/or weekends as needed

QUALIFICATIONS:

• High School diploma, GED and/or vocational training/certification required
• 1-3+ years of experience in the same or similar industry and/or position required
• Ability to obtain medical card if necessary
• Background check, pre-employment drug testing and clean driving record required

FLSA status: Non-exempt EOE The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position. Job Type: Full-time Pay: $20.00 - $26.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

• Health insurance