Outbound Call Center Representative
Scottsdale, AZ, United States
Job Description
b'
Position Summary/Role Overview Omni Engine\xe2\x80\x99s Inside Sales Representative team ensures customers have an amazing experience from the point of sale onward. OmniEngine adds value to each customer through engagement over the phone by providing updates and educating customers on additional services and promotions. This enables us to acquire the hardest-to-reach customers wherever they may be. At OmniEngine you\xe2\x80\x99ll have the opportunity to grow professionally, be the voice of a Fortune 500 company, and deliver exceptional customer experience. Our team is committed to creating and maintaining a safe, inclusive environment where learning and trying new things is at the forefront of what we do! Whether you have prior work experience, or are looking to start your professional career, this opportunity is a great way to join our team! Essential Duties and Responsibilities
- Contact pre-qualitied sales leads via phone to upsell & cross-sell products and services.
- Escalate customers to tier 2 support when necessary to ensure customers\xe2\x80\x99 needs are taken care of
- Deliver extraordinary customer service and support to customers who may be at risk of cancelling their account (deescalate and find solutions).
- Shepherd ongoing relationships and day-to-day communications with customers.
- Achieve individual cross-sales objectives
- Take all inbound calls and efficiently problem solve for customers Consistently meet or exceed quality assurance standards
- Consistently meet or exceed quality assurance standards
- Problem solver with strong customer relationship skills.
- A scrappy and flexible team member who can comfortably pivot when necessary.
- The ability to work in a fast-paced startup environment.
- Goal oriented and creative thinker who is openminded and readjusts to coaching and feedback.
- 1-2 years of experience is sales is preffred but not required.
- Experience working in an Inbound sales, Outbound sales, or Outbound call center roles is preffered not required.
- Experience managing a full pipeline of leads is a plus.
- Base pay and Uncapped Commissions.
- Generous Benefits Package including medical, dental, vision, 401k and so much more!
- Fun and interactive onboarding experience during your first week!
- Our trainers will introduce you to the team and to everything you\xe2\x80\x99ll need to know to be successful in the role.
- Product and service discounts from our partners
- Leadership Development Program for eligible Team Members
- All major holidays off and 11 days of PTO your first year plus a paid Volunteer Day to give back to the community!
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Commission pay
- Monday to Friday
- Scottsdale, AZ: Reliably commute or planning to relocate before starting work (Required)
- sales: 1 year (Required)
- Health insurance
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD4251965
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationScottsdale, AZ, United States
-
EducationNot mentioned