Call Center Representative
Charlotte, NC 28262, United States
Job Description
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No Experience Necessary, we will train you to be the best!! Earn up to 18 days of PTO with weekly paid commissions.
TEAM Auto Group is Growing and we are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
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Manage large amounts of inbound and outbound calls in a timely manner -
Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics -
Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives -
Seize opportunities to upsell products when they arise -
Build sustainable relationships and engage customers by taking the extra mile -
Keep records of all conversations in our call center database in a comprehensible way -
Frequently attend educational seminars to improve knowledge and performance level -
Meet personal/team qualitative and quantitative targets
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Day shift
- Evening shift
- Morning shift
Weekly day range
- Weekend availability
- Call center
- In-person
- Office
Qualifications
- Charlotte, NC 28262: Reliably commute or planning to relocate before starting work (Required)
- High school or equivalent (Required)
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Customer service experience: 1 year (Preferred) -
Driver\'s License (Preferred)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job Detail
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Job IdJD4254177
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCharlotte, NC 28262, United States
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EducationNot mentioned