Job Description

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Job Summary

This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.

Essential Functions

Serves as a champion for FXG\'s Safety Above All Culture and supports all related initiatives \xe2\x80\xa2 Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity \xe2\x80\xa2 Plans, organizes, staffs, directs and controls specific day-to-day operations \xe2\x80\xa2 Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) \xe2\x80\xa2 Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results \xe2\x80\xa2 Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis \xe2\x80\xa2 Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters \xe2\x80\xa2 Participates in the development of and responsible for administering company safety strategies and programs \xe2\x80\xa2 Investigates, resolves and/or escalates customer service issues, as appropriate \xe2\x80\xa2 Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety \xe2\x80\xa2 Mentors and develops critical skill sets for new and/or less-experienced Operations Managers \xe2\x80\xa2 Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner

Minimum Education

High school diploma or GED required; Bachelor\'s degree preferred.

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx Ground, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience. \xe2\x80\xa2 In lieu of experience, certification program or Associate\'s Degree in related area or 2+ years of college courses towards a degree \xe2\x80\xa2 Bachelor\'s Degree (preferred).

Required Skills, Abilities and / or Licensure

Ability to inspire a shared vision and empower and motivate a team \xe2\x80\xa2 Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups \xe2\x80\xa2 Proven ability to apply sound business judgment to establish and accomplish goals \xe2\x80\xa2 Verbal and written communication skills necessary to communicate with various audience levels and group sizes \xe2\x80\xa2 Ability to effectively provide employees instruction on process and practice \xe2\x80\xa2 Ability to read, interpret and draw conclusions from numerical data and written information \xe2\x80\xa2 Software skills, including use of Microsoft Office software and web-based applications \xe2\x80\xa2 Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications \xe2\x80\xa2 Ability to mentor, coach and act as a knowledge resource to other employees. % of Travel for the Position: 0-25%
Address: 8411 Florida Mining Blvd
City: Tampa
State: Florida
Zip Code: 33634
Domicile Location: FXG-US/USA/P336/Tampa Colocation
Auto req ID: 398568BR
Position Type: Full time
Employee Type: Non-Exempt

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Operations

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