Job Description

Requisition No: 800804

Agency: Department of Revenue

Working Title: OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73005659

Position Number: 73005659

Salary: $43,151.16 - $51,583.08 / annually

Posting Closing Date: 05/09/2023

Florida Department of Revenue

Child Support Program

Operational Procedure Development Analyst (Operations Review Specialist)

Tallahassee

The Florida Department of Revenue\'s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue\'s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our .

JOB SUMMARY:

This is an Operations Review Specialist position in the Department of Revenue\'s Child Support Program Operational Procedures and Training process. The position is an excellent fit for self-motivated, logical thinkers with excellent writing, proofreading, editing, and time management skills. This is a highly responsible and advanced level position requiring independent judgment with little supervision. If you enjoy working with others to develop quality procedures and related material to help others understand child support services and how to use the Program\'s system, this may be the position for you. Your duties would include:

• Using technical writing skills to make complex information clear and easy to understand.
• Writing procedures, forms, and job aids using MS Word, Photoshop, and Adobe Acrobat.
• Proofreading and editing documents for proper grammar, spelling, formatting, accuracy and logical content flow.
• Managing multiple assignments with competing priorities and deadlines, with minimal supervision.
• Collaborating with subject matter experts to develop procedures, job aids and forms.

MINIMUM REQUIREMENTS:

• Technical writing experience or experience writing, editing and proofreading professional documents.*
• Experience managing multiple assignments simultaneously with competing priorities and deadlines.

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience. (Note: If relevant education is used, a copy of your transcript will need to be provided.)

PREFERENCES:

• Preference may be given to candidates with experience with MS Office, Photoshop, Adobe Acrobat or other publishing tools.
• Preference may be given to candidates with Child Support Program Operational experience.

SPECIAL NOTES:

• Applicants selected for an interview will be required to complete a work sample immediately following the interview. Candidates will be provided the details when they are invited to interview.
• Responses to all qualifying questions must be verifiable in your application and/or resume.
• No SVT will be given for this position. An Alternative Screening Criteria Scoring Matrix will be used.

SALARY: $43,151.16 - $51,583.08

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Rhonda Cox, 850-617-8015,

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS\' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans\' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans\' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans\' Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.

State of Florida