Job Description

job summary:
We are looking for an enthusiastic Desktop Support Technician to provide onsite support to users in a fast-paced environment. The ideal candidate will be an individual who is technically savvy and has outstanding face-to-face customer service and interaction skills. Position will require technician to be onsite in West Valley, UT 84120.

For immediate consideration send resume to Nancy.Lewis@randstadusa.com.
location: Salt Lake City, Utah
job type: Contract
salary: $20 - 26 per hour
work hours: 8am to 4pm
education: No Degree Required

responsibilities:
Job Duties -Desired skills, responsibilities, experience needed Job Responsibilities:

• Provide desk side support to internal users

• Provide support to resolve problems escalated by the Service Desk or Client IT management.

• Provide timely follow-up and status to end users/Service Desk on incidents not resolved immediately.

• Escalate and manage service requests according to defined policies and procedures.

• Perform troubleshooting, resolution, break/fix, deskside support, hardware/connectivity support, and upgrades on installed equipment.

• Repair, service and install desktops, printers, laptops, and other peripherals utilized and supported within the Client facility, as well as repair, service and install approved and tested software packages on Client equipment.

• Coordinate with Client applicable groups to schedule and coordinate all IMAC activity.

• Perform required hardware repair and software support on all supported systems or work with appropriate warranty vendor.

• As required, install devices with operating system, software load and configuration

• Monitor and oversee various server infrastructure components (smart eyes/hands)

• Intervene in situations which require immediate response, such as server outage

• Complete onsite project work (example: deployments, refresh, setting up equipment for various business needs)

• Exhibits regular, reliable, punctual and predictable attendance

• Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

• Other duties as assigned

qualifications:

• Experience level: Experienced
• Minimum 1 year of experience

• Education: No Degree Required

skills: * Desktop Support

• Break Fix
• A/V Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad