Job Description

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and contract management.

Position Responsibilities:

In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members. Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners. Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers. Performs community tours as required in conjunction with the community governing documents and AAM's management contract, ensures tracking of community non-compliance issues, and the sending of appropriate notices that follow established fine and collection policies established by the Board. Oversight of architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, along with ensuring appropriate communication with owners regarding compliance matters. Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings. Reviews monthly financials and submits A/P to the management company. Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices. Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements. Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required. Provides general supervision of all on-site association staff, chairs staff meetings, communicates and coordinates management activities. Reviews incident reports, responds and implements timely solutions accordingly. Performs other related duties as directed.

Knowledge, Skills and Abilities:

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker. Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. High attention to detail. Facilities management skills and experience. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents. Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management of contracts. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems. Ability to interact and work positively and effectively with staff and residents at all levels. Ability to work collaboratively and cooperatively within the department as well as with other departments.

Minimum Requirements:

High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role encompassing the following: + Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict. + Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
+ Contract administration.
+ Vendor management.
+ Meeting facilitation with boards of directors and/or business partners.
+ In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
+ HR and personnel management experience.
Valid driver's license.

Preferred Qualifications:

Three (3) years of experience working as an On-site General Manager/Community Manager within a large Master Planned Association.

Physical Demands & Work Environment:

Sitting at a workstation utilizing a computer and other office equipment in an office setting. Walking, moving, and/or driving throughout the community as needed for inspecting common areas per management contract as well as other HOA related matters. Capable of working evenings and weekends as necessary. Sitting and standing for moderate periods of time.
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Experience

Required3 year(s): Two (2) years of full time, paid, professional experience in a Community Manager role. Strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry. HR and personnel management experience. Valid driver's license.
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Education

RequiredHigh School or better
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Licenses & Certifications

RequiredCAAM
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Behaviors

RequiredLeader: Inspires teammates to follow them Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Motivations

RequiredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

PreferredSelf-Starter: Inspired to perform without outside help

Equal Opportunity Employer

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