Job Description

Onsite Community Association Manager

Position Overview:

We are seeking an experienced Onsite Community Association Manager (CAM) to join our team. This role is responsible for the comprehensive management and day-to-day implementation of procedures and programs that ensure well-managed and maintained properties. Our CAMs place the highest emphasis on providing positive, responsive service to Association Board Members and Homeowners while maintaining the highest standards of property management.

Essential ResponsibilitiesOperations Management

Manage day-to-day operations of all aspects of the assigned on-site community to ensure excellent service delivery Implement and oversee operational procedures and programs for optimal property management Ensure compliance with Florida Statutes and execute requirements of association governing documents Coordinate and oversee community events, programs, and amenity management Monitor and ensure compliance with all local, state, and federal regulations
Staff & Vendor Supervision

Supervise, train, and manage onsite staff including maintenance personnel, administrative assistants, and service staff

Conduct regular performance evaluations and provide ongoing coaching to team members

Create and maintain staff schedules, ensuring appropriate coverage for all community needs

Build and maintain strong relationships with vendors and service providers

Monitor vendor performance and ensure quality completion of all contracted services

Coordinate, negotiate, and issue vendor contracts for property services in accordance with management agreements Oversee contractors and ensure timely, quality completion of all projects Manage vendor insurance certificates and compliance documentation
Property Maintenance & Inspections

Conduct regular, comprehensive site inspections to assess property conditions and maintenance needs Develop and implement preventive maintenance programs for all common areas and amenities Solicit competitive bids, provide comprehensive comparisons, and monitor all maintenance programs Respond to emergency maintenance issues and coordinate crisis management efforts Maintain detailed records of all maintenance activities and property conditions Oversee capital improvement projects from planning through completion
Board & Association Support

Serve as primary liaison for all property-related resolutions, utilizing sound business judgment to resolve issues and conflicts Assist boards with day-to-day aspects of managing the association Prepare for and conduct association meetings professionally and efficiently Prepare comprehensive monthly board packages including management reports, action items, proposals, correspondence, and financial reporting Provide expert guidance on best practices and industry standards Attend all board meetings, annual meetings, and special meetings as required
Financial Management

Review and analyze financial reports regularly Develop and monitor property budgets on a timely basis to support the financial expectations of the Board and Association Prepare annual budgets with attention to detail and fiscal responsibility Approve invoices and monitor accounts receivable/payable Coordinate with accounting department on financial reporting and analysis Manage delinquency procedures and coordinate with legal counsel as needed
Resident Relations & Customer Service

Serve as primary point of contact for all resident inquiries and concerns

Maintain regular office hours for resident meetings and consultations

Address and resolve resident complaints professionally and timely

Conduct new resident orientations and community tours

Foster a positive community atmosphere through proactive communication

Organize and oversee community social events and programs Publish community newsletters and maintain communication channels
Covenant Enforcement & Compliance

Implement and oversee covenant enforcement procedures consistently and fairly Conduct regular community inspections for violations Process architectural review applications and coordinate with review committees Ensure community compliance with all governing documents Document and track all violations through resolution Coordinate with legal counsel on enforcement matters when necessary
Communication & Administration

Manage individual account information with strict confidentiality Communicate professionally both orally and in writing with all stakeholders Utilize company software systems including CINC, Zoom, Microsoft Teams for daily operations Maintain detailed documentation and follow-through on all projects and initiatives Prepare and distribute community communications, notices, and updates Manage community website content and resident portal information
Emergency Response & Risk Management

Develop and maintain emergency response procedures and protocols

Serve as primary contact for after-hours emergencies

Coordinate with emergency services and disaster response teams

Conduct regular safety inspections and risk assessments

Maintain current insurance documentation and coordinate claims as needed

Required QualificationsExperience & Knowledge

Minimum 3-5 years of proven experience in community association management

Experience supervising staff and managing teams

Demonstrated experience with: Site inspections and property assessments Covenant enforcement procedures Board meeting preparation and facilitation Financial report analysis and budget preparation Project management Service bid preparation and contractor oversight

Vendor relationship management and performance monitoring

Crisis management and emergency response

Comprehensive knowledge of Florida Statutes related to community associations (Chapter 718, 719, 720) Proficient understanding of association governing documents and their execution
Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) Experience with association management software (CINC required) Ability to learn and navigate various software systems Experience with virtual meeting platforms (Zoom, Microsoft Teams) Strong financial acumen and ability to read and interpret financial statements
Professional Competencies

Exceptional leadership and team management abilities

Strong team collaboration skills - ability to work effectively with accounting, administrative, mailroom, architectural review, and support staff Excellent verbal and written communication skills Sound business judgment and problem-solving abilities High attention to detail and organizational skills Ability to maintain confidentiality and handle sensitive information

Strong conflict resolution and negotiation skills

Ability to multitask and prioritize in a fast-paced environment

Customer service oriented with professional demeanor

Required Certifications & Licenses

Florida Community Association Manager (CAM) license required

Valid Florida driver's license and reliable transportation Ability to obtain and maintain insurance and bonding as required
Preferred Qualifications

Certified Manager of Community Associations (CMCA) designation Association of Leadership Professionals (ALP) designation Experience with Caliber or similar association management software Portfolio management experience Bachelor's degree in Business Administration, Property Management, Public Administration, or related field

Experience managing high-rise or large-scale communities (500+ units)

Knowledge of building systems and mechanical operations

Bilingual capabilities (English/Spanish preferred)

Physical Requirements

Ability to walk property grounds regularly for inspections Capable of climbing stairs and navigating various terrain Ability to lift up to 25 pounds occasionally Ability to stand, sit, and walk for extended periods Must be able to work in various weather conditions during property inspections Visual and auditory acuity to identify maintenance issues and safety concerns
Work Environment & Schedule

This is an onsite position requiring daily presence at the assigned community property Standard business hours with evening and weekend availability for meetings and emergencies

On-call rotation for after-hours emergencies

Office and field work combination (approximately 60% office, 40% property walks/inspections) Must be able to respond to emergency situations within reasonable timeframe

May require attendance at evening board meetings and weekend community events

Performance Expectations

Maintain high resident satisfaction scores Achieve board-established financial and operational goals Ensure timely completion of all management reports and deliverables Maintain property in excellent condition with strong curb appeal Build and maintain positive relationships with all stakeholders Demonstrate continuous improvement in community operations
Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Work Location: In person