Job Description

Overview:
The OB/GYN Patient Scheduler is responsible for supporting the needs of the OB/GYN department, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data. An OB/GYN Patient Scheduler must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager. Responsibilities:
Scheduling Responsibilities

• Schedule appointments, for both clinic and procedures, using protocol established within the OB/GYN department
• Conduct \xe2\x80\x9creminder calls\xe2\x80\x9d to ensure patients arrive for appointments and are on time.
• Call patients to reschedule if they no-show for an appointment, particularly if they are high risk.
• Answer multiple incoming phone calls and open electronic phone encounters
• Register basic patient demographics using protocol established within the department
• Back-up surgery scheduler
• Effectively monitor and manage care teams, ensuring appropriate follow-up
• Change appointments for patients and communicate with other health professionals about changes to preparation.
• Work in emergency appointments and resolve scheduling conflicts

Medical Records

• Record Maintenance and Quality Control
  • Records shall be maintained in a manner that is accurate, current and secure
  • Outside documents via transfer of an OB/GYN patient will be scanned and filed in patient\xe2\x80\x99s EMR

• 
  Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
  • Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like
  • Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed
  • Maintain that patient confidentiality be the utmost importance

WORKING ENVIRONMENT/PHYSICAL DEMANDS:
Prolonged sitting, word processing and telephone operations. Occasional lifting up to 20 pounds. Distracting, active office environment.


OTHER DUTIES
The above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. It should not be construed as all encompassing. Additional duties may be assigned or deleted as needed. Qualifications:

• Minimum of high school diploma
• Strong knowledge of medical terminology
• Attention to detail
• Medical/OB/GYN background preferred
• Proficient in the use of computers and scheduling software or ability to learn applicable software.
• Clerical and office support work coupled with keyboarding, and computer proficiency.
• Proficient written and verbal communication skills with multicultural sensitivity.