Job Description

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

PRN Patient Scheduler - Lakewood Family Medical Pavilion
TMC Truman Medical Centers

Job Location TMC - Lakewood
Kansas City, Missouri















Department LW Pavilion















Position Type Part time















Work Schedule 8:30AM - 4:30PM















Hours Per Week 40

If you want to work where the action is, University Health (UH) is the place for you. Known as \xe2\x80\x9cKansas City\xe2\x80\x99s Essential Hospital,\xe2\x80\x9d UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:






UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children\xe2\x80\x99s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we\xe2\x80\x99re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women\xe2\x80\x99s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH\xe2\x80\x99s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women\xe2\x80\x99s care clinics.


UH Lakewood Medical Center is located between Kansas City and Lee\xe2\x80\x99s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.


UH Behavioral Health is the KC metro area\xe2\x80\x99s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City\xe2\x80\x99s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.
















The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization\xe2\x80\x99s Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements
High school diploma or equivalent required One year customer service Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons Concise written communication skills Proficient in use of computer hardware and software

Preferred:
Experience with customers in hospital, business or insurance office
Knowledge of basic medical terminology
Familiar with insurance
College course work