Job Description

Job Overview

We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest relations and enhancing the overall experience at our establishment. The Front Desk Agent will handle check-ins, check-outs, and various guest inquiries while demonstrating professionalism and a commitment to excellence in hospitality.

Responsibilities

Greet guests warmly upon arrival and provide them with necessary information regarding their stay. Manage the check-in and check-out process efficiently, ensuring accuracy in reservations and billing. Address guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction. Maintain a clean and organized front desk area, reflecting the standards of the establishment. Collaborate with other departments to fulfill guest requests and enhance their experience. Conduct night audits as required, ensuring all financial transactions are accurate. Provide information about local attractions, services, and amenities to enhance guests' stay. Assist in managing reservations through the hotel management system effectively.

Experience

Previous experience in guest relations or customer service is preferred. Familiarity with hotel management or hospitality management principles is an asset. Experience with night audit processes is a plus. Bilingual candidates are encouraged to apply to better serve our diverse clientele. Strong communication skills with an emphasis on guest services are essential. Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Type: Part-time

Pay: $21.60 - $23.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Ability to Commute:

Dillon, CO 80435 (Required)
Ability to Relocate:

Dillon, CO 80435: Relocate before starting work (Required)
Work Location: In person