Job Description

SUMMARY:?Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

Answers calls for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals. Places orders in the computer system. Provides information for providers, along with projected service times. Transfers calls to appropriate regional team members. Identifies, researches, and resolves issues using the computer system. Follow-up on customer inquiries not immediately resolved. Completes call logs and reports. Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner. Provides support to other company departments and offices regarding trip assignments. Ensures short- and long-range planning is performed to identify trips that require eligibility verification. Answers telephone, handles calls, routes to appropriate individual, or takes messages. Ensures members, facilities and employees are handled in a professional and courteous manner. Follows company policies and procedures Performs other duties as assigned.
QUALIFICATIONS REQUIRED

Previous dispatch experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively. Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction. Excellent time management skills. Must take direction well. Computer literate with the ability to learn customer service software applications Professional appearance. Positive attitude. Data Entry Able to work well and communicate with others. Work requires willingness to work a flexible schedule.
MINIMUM REQUIRED EDUCATION/TRAINING

High school diploma or equivalent.
Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person