MassHealth is seeking dynamic community focused professionals for the role of Member Outreach and Education Specialist. The Member Outreach and Education Specialist will be responsible for developing outreach strategies and implementing activities related to MassHealth operations and processes.
The Member Outreach and Education Specialist is skilled in working with diverse communities and vulnerable populations. Responsible for conducting outreach in their assigned region, maintaining a broad and open communications, providing education and networking opportunities, conducting targeted technical assistance, and conducting needs assessments. The responsibilities of the position at times will evolve based on new opportunities and emerging agency and community needs. The person in this position supports healthcare needs within communities and statewide, identifies priority needs, and develops efforts to address the needs. Evaluates current activities and programs and make recommendations for revisions. Participates in collaborative multi-program local, state, and regional initiatives. Facilitates and maintains essential internal and external relationships working with a network of providers and community leaders in their region, as well as many state, and regional partners.
Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Conducts outreach in public and community settings in order to raise awareness of MassHealth programs, policy, and events.
• Provide trainings on various topics impacting MassHealth members on MassHealth programs, policies, systems, and procedures to external stakeholders, providers, and community organization partners.
• Knowledgeable in community development to create strategies engaging diverse communities in designated regions.
• Assist in promoting and organizing community events; be available off-hours to participate and support community or enrollment events.
• Develop training materials and all collaborative materials (such as desk guides, PowerPoints, etc) for external stakeholders.
• Translate complex and comprehensive policies, procedures, and systems into simple, understandable training materials.
• Develop tailored customized presentations for specific target audiences, as needed.
• Act as MassHealth liaison at community events, coalition meetings, etc.
• Work on a wide variety of MassHealth special projects including cross-agency training efforts.
• Supporting the use of social media and internal strategies.
• Assist with development and implementation of online training.
• Be knowledgeable and keep current in the following areas: MassHealth (ACA, Traditional, and LTSS regulations), Health Connector and Health Safety Net Policies and Systems, and Certified Application Counselor programs.
• Design, analyze, and report out as needed.
• Other duties as assigned.

Preferred Qualifications:

• Knowledgeable about Massachusetts health care system, MassHealth, and the network of community-based organizations.
• Demonstrated commitment to establishing supportive working relationships through effective communication; the ability to engage and value the input of diverse partners.
• Good meeting and group facilitation skills.
• Understanding of social determinants of health, commitment to racial equity, and the design and delivery of culturally appropriate and equitable services.
• Capacity to exercise sound judgement.
• Excellent organizational skills and attention to detail.
• Comfortable with public speaking and acting as a spokesperson for a unit of state government.
• Eagerness for learning new things. Comfort with changing environments. Comfort with adapting work when faced with either new opportunities or challenges.
• Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
• Demonstrated proficiency in Microsoft Office applications: Word, PowerPoint, Excel, Outlook; prepare and use charts, graphs, and tables.

TO APPLY: Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.
About MASSHEALTH:
MassHealth, the Commonwealth\xe2\x80\x99s Medicaid program, provides health care benefits to certain low and medium-income Massachusetts residents. As an innovative national leader, the Commonwealth\xe2\x80\x99s Medicaid program offers the opportunity to work with state-of-the-art technologies in a cutting-edge, fast-paced, call center environment. Selected applicants will have exceptional customer service, communications, and analytical skills. We offer a unique opportunity to serve, and to make a positive contribution to our members.
The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life.
For more information about our agency and programs please visit: www.mass.gov/masshealth
Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division\xe2\x80\x99s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth\xe2\x80\x99s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.
For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.


Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


Substitutions:


I. A Bachelor\'s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*


II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*


III. A Bachelor\'s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!


Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.


An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don\'t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.


Official Title : Program Coordinator III
Primary Location : United States-Massachusetts-Quincy - 100 Hancock Street
Job : Administrative Services
Agency : Exec Office Of Health and Human Services
Schedule : Full-time
Shift : Day
Job Posting : Mar 28, 2023, 8:45:08 AM
Number of Openings : 4
Salary : 68,016.52 - 98,517.12 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Johny Laine johny.laine@mass.gov - 6173485067
Bargaining Unit : 06-NAGE - Professional Admin.
Confidential : No
Hybrid Work Eligible : Yes