Job Description

Job Title: Market Coordinator

Full Time, in-office at Daphne Branch; Non-Exempt, Hourly

Position Summary:

The Market Coordinator provides comprehensive administrative and operational support to the Market President and local market team. This role involves performing specialized and complex administrative tasks with minimal supervision to ensure the smooth and efficient functioning of the market. The Market Coordinator manages office administration, assists with customer deposit and loan relationships coordinates facilities maintenance, prepares reports, and represents the bank at community events. This position is essential in supporting the operational excellence, customer service, and community engagement efforts of the local market.

Essential Duties and Responsibilities:

Assist Market President with commercial loan relationships; collection of financial statements and administrative functions as needed. Coordinate and oversee maintenance for all market banking offices and equipment, including assessing needs, soliciting bids, recommending vendors, maintaining approved vendor lists, and tracking repair histories. Represent the bank at community and bank-sponsored events, including after-hours functions, and serve as a member or officer in select community organizations. Manage and route incoming mail, correspondence, and reports; locate and attach related files and documentation as needed. Draft and prepare routine correspondence, reports, and presentations. Maintain organized filing systems for correspondence, records, and other important documents. Answer and screen phone calls for the Market President; coordinate conference and video calls. Manage calendars, appointments, and travel arrangements for the Market President and leadership team. Act as a local market liaison for communication with the Human Resources, Training, Marketing, Information Technology, and other applicable departments and coordinate the activities for the Baldwin County market as related to those departments. Coordinate and arrange meetings, including preparing agendas, reserving facilities, and recording and transcribing meeting minutes. Conduct research and compile data for reports, statistical summaries, and special projects. Manage office supply inventory and coordinate equipment maintenance. Handle outgoing mail, email, and fax correspondence. Function as emergency backup teller and customer service representative for Daphne offices. Perform other related duties as assigned.

Knowledge/Skills/Abilities:

Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Attention to Detail: Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Communication: Strong written and verbal communication skills with the ability to compose professional correspondence. Customer Service: Provides excellent service and builds strong relationships with clients, vendors, and internal teams. Organization & Planning: Highly organized with the ability to prioritize and manage multiple tasks effectively. Teamwork: Works collaboratively, supports team goals, and contributes to a positive team environment. Professionalism: Maintains composure and tact under pressure; treats others with respect and integrity. Dependability: Follows instructions, meets deadlines, and takes accountability for assigned responsibilities.

Competencies:

Accountability:

Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance.

Collaboration:

Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions.

Customer Service:

Exchanges information appropriately with customers and co-workers; Resolves problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations.

Decision-Making:

Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.

Organizational Awareness:

Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization's policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.

Self-Management:

Sets goals and deadlines together with supervisor; Prioritizes routine work to meet goals and deadlines; Takes on new or additional responsibility for familiar work assignments.

Education:

High school diploma or GED required. Associate's or Bachelor's degree in Business Administration, Finance, or a related field preferred.

Experience:

Minimum of one (1) year of relevant administrative or office coordination and cash handling experience required. Prior experience in a banking, financial services, or professional office environment preferred. Experience coordinating community or corporate events is a plus.

Working Conditions:

Standard office environment with occasional travel to local banking offices and community events. May require attendance at evening or weekend functions representing the bank. * Must be able to sit, stand, and use standard office equipment for extended periods.