Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


Strategic Sourcing and Business Enablement (SS&BE) is responsible for helping American Express maximize its purchasing power with third parties, of which over $1B is for the Customer Servicing & Operations category. The Category Manager role is expected to develop and grow relationships with business partners to understand objectives, key priorities, and opportunities. This is a global role supporting all American Express customer segments across multiple sub-categories, and will partner with customers to develop strategic, forward-thinking plans with multi-year value generating initiatives to enable business success.

Responsibilities, at a High Level, Include:

Manage a portfolio within a $1B annual Servicing & Operations category spend, inclusive of Global Servicing (e.g., Call Centre Servicing), Card Issuance & Delivery, Remittance Services and Credit and Collections Agencies. Develop global management strategies to meet business and enterprise objectives, understand spend profiles, leverage internal and external benchmarking, and prepare business cases and presentations for business leaders. Partner with business leaders and Source to Contract team to develop sourcing strategies and plans, negotiate key deals and contracts and complete supplier assessments and selections through RFx activities. Initiate and drive strategic activities across the global category that can have a significant impact on revenue and profitability. Develop and grow strong relationships with business partners to understand key business strategies, annual goals/objectives, and identify issues, economic challenges, and potential opportunities (e.g., influencing requirements, advice on business how to capture the most value from supplier relations); with a customer first mindset and strategy. Lead through strategic thinking, financial analytics, external marketplace focus and partnering closely with business units to influence and help drive key, strategic business decisions. Develop strategic, forward thinking global category plans with multi-year value generating sourcing initiatives to enable business success. Bring external insights, innovative ideas, and an enterprise view on market trends, competitive landscape value generation and strategic sourcing opportunities. Development of category and sourcing strategies leveraging best practices around supplier and services based on both internal conditions and plans as well as industry trends. This includes but is not limited to price, scope, performance, and optimal sourcing approach. Build strong partnership with select strategic suppliers and manage them effectively. Develop a category review cycle to refresh strategy and ensure alignment with business partners on a regular basis. Analyze spend across businesses to leverage enterprise purchasing power, where applicable. Function as a point of contact for business partners. Ability to travel 10%.

Minimum Qualifications:

5+ years of extensive, broad-based strategic sourcing and/ or category management experience. Strong critical thinking and planning skills, balanced with proven track record of delivering tangible results in complex, global and matrix work environment. Excellent relationship management and communication skills with ability to collaborate and influence across levels with internal and external partners (including senior executives) globally. Proven ability to engage and maintain senior partner relationships. Proven track record of data analysis to develop insights and recommendations, solve business challenges, improve customer experience and bottom-line results. Strong leadership skills and commitment to collaborating and partnering with customers, colleagues and key collaborators to deliver high-quality output with limited resources. Positive attitude, ability to work in a fluid, fast paced, and at times unstructured environment and maintain flexibility to meet the changing needs of the customers, business units and the organization. Bachelor Degree Required.

Preferred Qualifications:

Experience in Procurement, Servicing and Operations or related field a plus. Financial acumen experience with standard accounting treatment. Project management skills: to manage sourcing events, contract renewals, system/ process changes.


Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits


The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.


We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.