Job Description

Description

You are the hands that carry out the Suffolk Public Library\'s (SPL) vision and mission, the energy that keeps SPL moving forward. You bring new ideas, services and programs to fruition. As the implementer, you thrive in a leadership role, taking big ideas and organizing teams and projects to bring those ideas to life. You question the status quo, asking questions and exploring new approaches. You employ your experience and expertise to create programs and services with impact. You are driven by community need and are constantly learning in order to help SPL serve its community in new and innovative ways. You are passionate about the library\'s mission and work independently to generate projects that reflect the SPL\'s priorities. As part of a team, you inspire others to learn and grow alongside you. This position will be an integral member of the Technology and Content Strategy team, reporting to the Technology and Content Strategy Manager. For more information about the position please visit: LSC - Tech Support

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Coordinates and supervises the operations of technology support in the Suffolk Public Library System.
• Provides technical support to users by researching and troubleshooting problems. Responds to questions and helpdesk tickets in a prompt and courteous manner. Compiles documentation pertinent to helpdesk requests and outlines their resolution.
• Trains staff on basic technology skills.
• Maintains Library staff and public computers and performs preventive maintenance under supervision of the Technology and Content Strategy Manager. Performs hands on tasks on Library desktops and tablets, including installing, removing and updating software, installing hardware and configuring systems and applications.
• Manages Library technology inventory.
• Ensures the library\'s technology and systems are in compliance with library policies and procedures.
• Monitors, evaluates and coordinates the integration of new technologies into library services.
• Provides timely and efficient technology support to staff and the community on a variety of technological equipment and resources.
• Learns understands and incorporates emerging technology trends to predict the direction of change and design responsive library services and programs.
• Develops and provides training for staff and the community on new technologies and coordinate technology training for staff with the Staff Training and Development Coordinator.
• Conducts strategic planning for the Technology and Content Strategy Department in coordination with the City.
• Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository and securing the library at the end of the business day.
• Directs, advises, provides, assists and instructs customers with locating library materials, answering reference and directional questions and placing reserve requests.
• Attends training, seminars, classes or conferences to further develop professional skills.
• Contributes to staff meeting agendas and leads discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training.
• Responds to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion and negotiation skills to determine appropriate resolution.
• Identifies and analyzes building maintenance and equipment problems to determine course of action or solution to ensure safety, security and comfort of internal and external customers.
• Documents accident, personnel and incident reports to comply with City, State and Federal guidelines.
• Leads, facilitates and participates in City and department teams to develop strategic plans, resolve problems and improve current processes.
• Creates, develops and produces professional marketing items in all formats to promote classes and events.
• Other duties as assigned.

Required Qualifications

Bachelor\'s degree in a related field, and 3 to 5 years of experience in public library, customer service or IT/Help Desk support services; ability to communicate and coordinate with outside vendors for technical support; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Experience with Microsoft Office applications, desktop and mobile operating systems, and diagnostic tools. Knowledge of emerging technologies, networking concepts including email, VPNs and firewalls. Requires a valid driver\'s license.



Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)
Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)

Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.

Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.

Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.

Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.

Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.

Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.

Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.

Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.

Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.

Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.

457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.

Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker\'s Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen\'s Compensation Benefits, except in cases of willful neglect.

Pay Days
Employees will be paid on the 15th and last working day of each month.

Credit Union
A Suffolk Credit Union is available to employees.

Legal Services
Employees may prepay for access to legal assistance.

Notary Public Services
Services available in the Human Resources Department.

Alternative Work Schedule
For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.