Job Description

Intensa Dry is seeking an experienced

Lead Mitigation Technician / Crew Chief

to lead water damage mitigation projects from

first response through completion

. This is a

hands-on, field-based leadership role

combining customer onboarding, technical execution, team leadership, and job documentation.

The ideal candidate is a strong operator -- someone who can respond to emergencies, assess damage, perform mitigation work, lead technicians, and communicate professionally with homeowners and insurance representatives.

Duties & ResponsibilitiesFirst Response & Customer Interaction

Respond to emergency water damage calls and arrive on-site promptly Professionally onboard clients and explain the mitigation process Obtain signed work authorizations before work begins
Assessment & Mitigation Execution

Conduct thorough inspections to determine category, class, and affected materials Perform and lead mitigation services including: Water extraction Equipment setup and monitoring (air movers, dehumidifiers, specialty drying) Controlled removal of affected materials (carpet, pad, drywall, trim, etc.) Make informed decisions regarding drying vs. selective demolition
Leadership & Job Management

Lead and supervise technicians and temporary helpers on-site Train and mentor junior technicians in proper mitigation techniques Ensure work is completed efficiently, safely, and according to

IICRC standards (S500/S520)

Documentation & Communication

Document job progress using

Encircle and Mitigate (MICA)

: Photos and videos Moisture readings and psychrometrics Job notes and scope details Communicate job status and scope changes clearly to office staff and management Maintain accurate and defensible documentation for insurance purposes
Quality & Safety

Maintain a clean, professional, and safe job site Follow company SOPs and safety protocols Ensure compliance with applicable industry standards and OSHA guidelines
Requirements

3+ years of hands-on experience in

water damage restoration

Prior experience as a Lead Technician, Crew Chief, or similar role preferred Strong understanding of drying principles, moisture mapping, and controlled demolition Comfortable using mobile job management apps (Encircle, Mitigate, Outlook) Ability to lead crews and make field decisions independently Physically capable of performing mitigation and demolition work Valid driver's license with clean driving record Willingness to participate in rotating on-call schedule

Certifications (preferred but not required):

IICRC WRT, ASD, AMRT (or willingness to obtain)
Compensation

$25/hour base pay

After-hours / on-call premium pay Performance-based commission: 2%-4% per job based on internal job checklist completion Opportunity for advancement
Pay: $23.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

On-the-job training Opportunities for advancement Referral program Safety equipment provided
Work Location: On the road