Job Description

Description

J.C. Lewis Motor Co. is one dealership serving 6 locations and communities. We sell, service, and market 3 brands of vehicles. This IT Support position is based primarily in our Savannah location but travel to our other locations in Hinesville and Statesboro is required. We are looking to fill an IT Support position with someone who is talented and looking for a challenge and a growth opportunity. This position is full-time. _____________________________________________________ The responsibility of the IT Support position will lead our IT Support on a day-to-day basis while ensuring tasks and responsibilities are upheld to J.C. Lewis Motor Co standards. This person needs to be organized, efficient, have a knowledge of IT systems, and have excellent communication skills! If you feel like you could be a good fit or know someone who could be interested read the details below and apply!

Position Overview
The IT Support role is responsible for monitoring IT Systems at J.C. Lewis Ford. This role acts as the owner of all incoming requests, ticketing systems, and help desk tools and processes to provide quality service to our users while meeting our SLAs.

What You\'ll Be Doing

Key Result Areas (KRAs):

• Respond to assigned infrastructure tickets within 24 hours:
• Take personal responsibility for assigned tickets
• Interact with internal and external vendors as needed
• Ensure that all network standards are being met and respond to critical systems alarm(s)
• Implement critical server and workstation security patches as directed
• Oversee solution suppository and ensure top quality solutions are available
• Monitor IT inventory, internal tools, and supplies.
• Professional communication and behaviour in the workplace when dealing with internal customers
• Root cause analysis for recurring tickets
• Other duties as assigned

Skills

What you\'ll bring to the table:

• Basic knowledge of current technologies and hardware capabilities of personal computers, local area networks, and wide-area networks
• High School Diploma/GED required
• 1 years of relevant experience required
• Hands-on experience with the fast-paced, technical environment
• Excellent customer service skills
• Familiarity with Help Desk software
• Excellent verbal and written communication with all levels of the company
• Basic knowledge of Office 365 products
• Basic knowledge of Windows 10/11 operating systems
• Knowledge of Existing and Emerging Technologies
• Adaptable
• Detail-Oriented
• Sense of Urgency/ Self-Starter
• Analytical and Problem-Solving Abilities
• Effective Prioritization
• Strong Multi-Tasker

This position is open to internal and external candidates. Seniority Level Entry Level Benefits

Here at J C Lewis, we want our employees to feel valued, and we recognize there\'s more to value than a salary.

• Medical/Dental/Vision/Short Term Disability/Life insurances
• 401(k) plan with employer match
• Vacation/Floating Holidays/Paid Time Off
• Employee discounts throughout the company

Industry

• Information Technology & Services Automotive

Employment Type Full-time Job Functions

• Information Technology