Job Description

Class Summary

As an IT Systems Supervisor, you will be responsible for managing the following areas:

• Daily tickets for support and maintenance of all public safety applications
• Day-to-day operations for applications and field support
• Review the team\'s daily time activity reporting/workload forecasting
• Support and manage critical public safety CAD/RMS environments for public safety

Other essential duties:

• Supervising and evaluating employees
• Prioritizing and assigning work
• Applying laws, rules, and regulations;
• Managing projects
• Database concepts and experience implementing them in a production environment
• experience interfacing front-end programs with back-end database
• server setup and maintenance knowledge: Active Directory, Exchange, Group Policy Objects, and backup and recovery strategies
• Knowledge of networking concepts including network protocols, protocol layers, and topologies
• Excellent communication skills. Must be able to clearly explain technical information to a non-technical audience

MINIMUM QUALIFICATIONS:

• Bachelor\'s degree in Computer Science, Information Systems or a related field
• Five or more years of progressively responsible, related systems administration; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Skilled in reporting and data visualization, Microsoft Power Apps is a plus
• Experienced in the development and maintenance of reporting dashboards, preferably Power BI or ESRI
• Two-year minimum using SQL Management Studio. SSRS or SSIS is a plus.
• Candidates are required to obtain one or more of the following certifications: GCIC Security and Integrity certification; GCIC Inquiry level workbook certification within six months of hire.
• Requires 24/7 on-call support (Team weekly rotation)
• Must be able to work independently with customers, gather requirements and provide analytical or software solutions to a variety of management levels and organizational departments.
• Valid Driver\'s License PREFERRED QUALIFICATIONS:
• Python for data science and analytical applications
• Two years of experience developing and implementing test plans, supporting software applications, and providing end-user support.
• Experience in a large government environment where management of life-critical systems exists.

The grade for this position is 107. Salary will be based on qualifications and experience.

After a 60-day assessment period, new hires may be eligible to telework on a limited rotation.

This job requires a public safety background check to include motor vehicle histories, criminal histories and fingerprinting.

This job may require on-call rotation and emergency after-hours, weekends, and/or holidays.
*An equivalent combination of education and experience sufficient to competently perform the essential duties of the position will also be considered for all levels.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

For information related to position-specific Essential Duties, Knowledge and Skills, and Physical Requirements, click .

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

The Department of Information Technology Services consists of six Divisions: Emerging Technologies/Digital Transformation, Enterprise Applications/Development, Infrastructure/Operations, Information Security, Financial/Admin and Business Strategic Services. Gwinnett County ITS is responsible for all information technology systems. The Infrastructure & Operations Support Division, consisting of End User Support, Systems & Storage / Server, Service Delivery, and Network / Telecommunications, collectively provides services in the areas of Desktop Support, Data Center Operations, Server Administration, and Network and Telecommunications Support. Mobile Communications supports all end user cellular and 800Mhz radio equipment for Gwinnett County. Click for more information about the IT Department.

About Gwinnett County

Welcome to Gwinnett County - one of America\'s fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county\'s population in 2000 was about 588,448 and we\'ve only continued to grow since then, with the population expected to reach 1.5 million by the year 2023.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett\'s infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board\'s policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County\'s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

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