Job Description

Join a company that is involved in many diverse operations in one of the most beautiful places in Hawai\'i. Kualoa Ranch Hawai\'i has enjoyed a proud past and looks forward to an exciting future. A team committed to Hawai\'i . . . its history, community, visitors & each other. Be a part of it! Share with our guests the beauty, history and culture of Hawai\'i!

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Responsible for all aspects of providing technical assistance with computer systems, hardware, and software. As an IT Specialist, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. The candidate should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

IT Specialist Responsibilities:
Setting up internal Help Desk System.

Responding to tickets and queries on the phone, via email, in person, or through remote access.

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software and diagnosing problems.

Responding to support tickets in a timely and professional manner.

Writing helpdesk support articles on intranet for common problems.

Running reports and analyzing common complaints and problems.

Running and terminating ethernet cables.

Setting up and configuring new computers, smartphones and tablets.

IT Specialist Requirements:
An Associate\'s degree in computer science or related field.

A strong working knowledge of computer systems, hardware, and software.

Good problem-solving, analytical, and team-working skills.

Excellent communication and interpersonal skills.

An openness to learning new technologies.

Kualoa Ranch Hawai\'i is proud to be a drug free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.