Are you ready for a rewarding career with growth opportunities?
Are you interested in supporting your community and making a difference in people\xe2\x80\x99s lives?
If so, apply today for a position at the Minnesota Judicial Branch!
The Information Technology Division of the State Court Administrator\xe2\x80\x99s Office is pleased to announce an opening for a Service Desk Specialist. This technical and customer service position is responsible for daily calls and tickets for software, hardware and application support, training questions and general information regarding applications and hardware as it relates to our business.

Example of Duties
The following are examples of major job duties expected for this position to perform.

• 
  Answer incoming calls for technical support on applications and hardware.
• Enter and update ServiceNow Incidents & Requests according to guidelines.
• Provide status updates and information through ServiceNow software or other communication tools.
• Resolve tickets using personal knowledge or information in a knowledge base.
• Monitor tickets for Major Incident criteria and propose Major Incidents according to the escalation process.

Typical Qualifications
Below are the past experiences that will enable success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

Minimum Qualifications:

• High school diploma/GED.
• Some college level course work in computer science or a related technical area, or
• Two to three years of relevant IT experience.

Preferred Qualifications:

• Four-year degree or technical certifications in Information Technology field.
• ITIL certification or experience.
• Experience with ServiceNow Application.
• Experience with Court Applications, such as Odyssey and MACS.
• Experience with supporting a remote workforce.
• Basic knowledge of court practices, procedures, and terminology.

Knowledge, Skills, and Abilities:

• Excellent communication and customer interface/relationship skills.
• Ability to handle a large volume of tickets while adhering to quality standards.
• Excellent communication and organizational skills.
• Must be a self-starter with the ability to follow established procedures.
• Ability to use a knowledge base and critical thinking to work through issues and resolve incidents.
• Ability to communicate with and assist individuals with varying levels of computer expertise.

Salary
The expected starting salary range for external candidates is $21.65- $27.09 per hour ($45,205- $56,564 annually). The full salary range for this position is $21.65- $32.52 per hour ($45,205- $67,902 annually). This position is exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.

Employee Benefits
The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family\xe2\x80\x99s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. The employee-paid premium for a full-time employee with single coverage is only $38.50/month for the Minnesota Advantage Health Plan (Download PDF reader) and $13.50/month for the Dental Plan. Click here to learn more about the benefits we offer.

Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
Supplemental Information
Position Logistics

• This full-time, permanent position is classified as an Information Technology Specialist I.
• Work will be performed during predominantly normal business hours, Monday-Friday.
• Standard service desk hours are 7:00 AM \xe2\x80\x93 6:00 PM and team members rotate work schedules to ensure coverage.
• Work will be performed in a hybrid environment with visits to the office in downtown St. Paul, MN a minimum of two times per month. This may change as business needs dictate. In addition, after-hours and weekend support will be required as part of a weekly on-call rotation three times per year.

To Apply: Visit www.mncourts.gov/careers. Complete and submit your online application with by April 2, 2023 at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.

INTERVIEWS: Interviews will be conducted April 6-14.

ANTICIPATED START DATE: The anticipated start date for this position is as early as April 26, 2023 and is flexible depending on several factors including candidate availability.

Why Work for Us?
Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.

We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another\xe2\x80\x99s growth.

It the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting HR, nicole.zappa@courts.state.mn.us.

The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.