Overview: The Program Manager is a senior-level role requiring advanced skills with a strong level of proficiency, has a seasoned understanding of principles in project management, and knowledge of at least one systems development life cycle (SDLC) model.
The goal of the position is to strategize, implement, and maintain program initiatives that adhere to organizational objectives. This role will be responsible for the following: developing program assessment protocols for evaluation and improvement. Maintaining organizational standards of satisfaction, quality and performance. Supervising multiple project teams, ensuring program goals are reached. Responsibilities:
Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
Lead program and project teams for efficient return-on-investment, and coordinate and delegate cross-project initiatives
Identify key requirements needed from cross-functional teams and external vendors
Develop and handle budget for projects and be accountable for delivering against established business goals/objectives
Work with other program managers to identify risks and opportunities across multiple projects within the department
Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
Perform additional duties as assigned
Qualifications: Required
A Bachelor\xe2\x80\x99s Degree in Computer Science, MIS, Business Administration or the equivalent combination of education, training, or work experience. Must be in active pursuit of Project Management Professional (PMP) certification or have the equivalent level of education and experience for the job level
Minimum of seven (7) years of work experience running technical projects in financial services or a related industry OR in a related technical field (e.g., application development, technology integration, business analysis, client technology consulting)
Experience compiling and maintaining extensive project documentation, such as project plans, proposals and information papers, RFPs, project budgets, and issues lists
Experience leading technology and infrastructure projects
PMP, Lean, Agile or Six Sigma certification
Banking/Financial Services industry knowledgeable.
Small to medium size team resource management \xe2\x80\x93 onsite and remote
Communication proficiency
Project management
Process improvement
Software Development Life Cycle (SDLC)
Organizational Change
Risk identification and management.
Basic knowledge of project management standards, processes, procedures and guidelines.
Moderate knowledge of the industry project management standard methodologies (i.e., Project Management Body of Knowledge - PMBOK).
Knowledge of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the accurate project application.
Understanding of standards relevant to the software industry (e.g., ISO, CMM, Six Sigma).
Knowledge of Trustmark\xe2\x80\x99s products and services.
Basic skill in managing project budgets and timelines.
Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints.
Excellent analysis, problem-solving, team, conflict management and time leadership skills.
Strong verbal and written communication skills.
Ability to interact effectively with senior level executives.
Ability to set clear expectations, manage team performance and build high morale among team members.
Ability to maintain confidentiality and carry out assignments that are sensitive in nature.
Preferred:
Masters / MBA degree Preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
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