Job Description

Overview: What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That\xe2\x80\x99s what we do. We\xe2\x80\x99re the IT Department\xe2\x80\x99s IT Department.
Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It\xe2\x80\x99s what makes Connection unique\xe2\x80\x94what drives us to innovate and create technology solutions that stand apart from the crowd. We\xe2\x80\x99d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You\xe2\x80\x99ll find supportive teammates and a rewarding career at Connection\xe2\x80\x94plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees\xe2\x80\x99 emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You\xe2\x80\x99ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities:
Interacts with the user community regarding IT service incidents, requests and how-to inquiries through a broad variety of interaction channels.
Assists with moderately complex IT-related issues across a diverse application software portfolio, multiple hardware types and several business units.
Reviews incident tickets to discover and document trends for presentation to service owners.
Monitors tickets to ensure timely resolution and effective escalation.
Handles a high volume of inbound interactions while frequently task-switching among competing priorities while maintaining the highest levels of customer service. Min: USD $21.63/Hr. Max: USD $27.04/Hr.