Job Description

Position Function:


Assists with and providing analytical expertise and support for core applications and process improvement initiatives, including resource allocations, internal reports, file transmission and data analysis. Works directly with Senior IT Analysts, Management/SMEs, Common file owners, Product Management, and related departments to ensure internal processes, change controls and functions align to system capabilities. Provides support on related initiatives as requested. Must perform complex analysis and work independently on assignments.


Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Systems Analysis and Support:

Translate user requests and requirements into specifications for vendors and collaborate with the requestor and affected business units to ensure the accuracy of the vendor proposals. Identify IT options for potential solutions while assessing both technical and business functionality. Write and submit proposals for modifying existing IT systems. Work with vendors and end-users to ensure technical compatibility. Create, update and review project plans and test schedules for new systems, system upgrades and application testing with users and vendors to monitor resources, tasks and target deadlines. Assist with overseeing the implementation of new systems, upgrades to existing systems and problem resolution. Analyze current business processes and workflows within the bank to identify automation opportunities Collaborate with business stakeholders to gather requirements and ensure automated solutions meet operational and regulatory needs Work with IT Senior Analysts to design, develop and troubleshoot automation solutions that improve operational efficiency, reduce manual errors, and optimize resource allocation. Organize user training for new systems and application upgrades. Develop and maintain clear, comprehensive IT documentation for systems, processes, and procedures. Adhere to Change Management requirements and obtain proper approvals. Continually monitor systems for performance issues. Take initiative to research, resolve, and be self-reliant related to managing projects, tasks, problems, and job responsibilities.

Business Analysis and Design:

Assist with analyzing and creating a complete picture of work-flows and technical requirements fulfilled by existing and proposed software. Define the business opportunities and problems and primary objectives of new projects. Work with IT Senior Analysts to identify and validate key business requirements. Participate in cross-functional business process re-engineering teams and continuous improvement efforts. Continuously evaluate and recommend new technologies and solutions that could improve operational efficiency and enhance customer experience. Stay updated on banking and financial technology trends, emerging technologies, and industry best practices. Work with Senior Analysts and stakeholders to create business and system requirements and use cases. Coordinate requirements walk-through and signoffs, verifying with user representatives/stakeholders that use cases and process flows accurately portray the specified business needs.

Vendor Relationship Management:

Assist in monitoring vendor performance, reporting and escalating vendor problems and assisting on vendor projects. Participate in the collaboration with other financial institutions to understand alternative solutions and evaluate best practices. Attend vendor and user conferences to stay informed of application and system capabilities.

Minimum Qualifications:


Education:

High School Diploma or GED equivalency required. Bachelor's Degree from an accredited 4-year university in Information Technology, Computer Science, or related field, or equivalent work experience preferred.

Experience:

4+ years of experience in systems analysis, systems support, and project management required. (Bachelor's and/or relevant internships can be substituted for 2 years of required experience) Experience in system integration, business process modeling, and project management required.

Physical Requirements & Working Conditions:

Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.