Job Description

Are you a housing and intake guru ready to lead? The Gateway Shelter team wants to meet you! We are searching for an Intake Supervisor to jump into the action.



SCHEDULE

5 days, Full-time, includes weekends. Supervisors are expected to remain flexible when possible in order to meet the needs of the 24/7 shelter, including holiday coverage.



ABOUT GATEWAY

Gateway West is the City's largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. The shelter provides overnight beds, easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support.



HOW WILL YOU MAKE AN IMPACT?

You will play a critical leadership role in ensuring an efficient and effective intake process, facilitating a smooth transition for guests into the shelter, and supporting their pathway toward stable housing. As the leader in your area, you will support, train, and coach the intake team as they connect guests with necessary resources and services, coordinating with external agencies as needed. A big part of your role will be managing the use of the Homeless Management Information System (HMIS) for data entry and reporting, maintaining compliance with shelter policies, ensuring accurate record-keeping of all interactions and service provisions, and overseeing completion of assessments such as VI-SPDAT. Ultimately, you and your team will coordinate with external agencies to maintain a safe and supportive environment for guests and their pets!

Lead and Empower Your Team:

Supervise and mentor intake staff, ensuring they're trained to conduct guest assessments like VI-SPDAT and maintain accurate records in HMIS and other systems. Equip your team to handle crisis, navigate resources, and work through stressful periods together.

Connect Guests to Vital Resources:

Play a key role in linking guests to housing, healthcare, mental health support, employment opportunities, and coordinate pet care agreements with external agencies.

Champion Safety and Compliance:

Uphold shelter policies, foster a trauma-informed environment, and step in during crises with effective de-escalation and conflict resolution techniques.

Drive Operational Excellence:

Monitor shelter operations, assist with meal distribution and transportation scheduling, and continuously improve intake processes for efficiency and guest satisfaction.

Manage Data and Reporting:

Ensure timely and accurate data entry in HMIS, Citywide Emergency Bed Tracker daily, track census and occupancy reports, and generate reports for internal and external stakeholders to keep operations running smoothly.

Stay Flexible and Community-Focused:

Work a schedule that may include evenings, weekends, and on-call availability for emergencies, with occasional driving for community-based coordination and resource engagement.



WHAT MAKES YOU A GREAT INTAKE SUPERVISOR?



You've been here before! You know what it means to work with people experiencing housing instability, mental health struggles, and trauma. Your experience allows you to lead by example, instilling confidence in your team to handle any situation and work together.

You have the skills! You can easily navigate HMIS or similar systems, work with tools like VI-SPDAT. Connecting guests to housing, healthcare, mental health services, employment, and pet care resources is what you are all about.

You are trauma-informed, creating a safe, respectful environment while supporting guests through challenging circumstances. You understand the effects of trauma on an individual's behavior and mental health.

You thrive in crisis situations, using strong de-escalation and conflict resolution skills to maintain safety and stability for guests, staff, and pets.

You're flexible and proactive, bringing supervisory experience, excellent communication skills, and the ability to work evenings, weekends, and on-call shifts--with a valid driver's license for local travel.



MINIMUM QUALIFICATIONS



High school diploma, equivalent, or experience in lieu of education; additional education in social work, human services, or a related field preferred

Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable

Proficiency in using HMIS or similar client management systems for data entry and reporting

Valid driver's license and ability to travel locally as needed

Other Requirements:

Strong understanding of trauma-informed care principles

Ability to work effectively with diverse populations and demonstrate cultural competency

Excellent communication, organizational, and problem-solving skills

Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment



BENEFITS

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:



Generous Paid Holiday

Employee Recognition Program

Paid Time Off & Paid Sick Days

Free Preventative Services & Wellness Rewards

Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26

Health Savings Account & Flexible Spending Account

Life + Disability options

Employee Assistance Program

Telemedicine & Concierge Services

401(k) Retirement Plan

Pet Care, Life Mart Purchase Discounts

Tuition Reimbursement for qualifying degrees

Identity Theft Protection& Voluntary Benefits



We go all out for our community 24/7 - Are you in?? Apply today



Chicanos Por La Causa, Inc. is an Equal Opportunity Employer



CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

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Location:

Chicanos Por La Causa LND

Schedule:

Regular - Full Time (FT), Rotating, must be flexible, full time, includes weekends