Job Description

Job Information

State of Tennessee Job Information

Opening Date/Time 11/18/2025 12:00AM Central Time


Closing Date/Time 11/24/2025 11:59PM Central Time


Salary (Monthly) $3,631.00 - $4,533.00


Salary (Annually) $43,572.00 - $54,396.00


Job Type Full-Time


City, State Location Nashville, TN


Department Children's Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD ABUSE HOTLINE DIVISION, DAVIDSON COUNTY

Working Title: Child Abuse Hotline Assistant Floor Coordinator

This is a DCS Intake Supervisor position for the Child Abuse Hotline in the Statewide Child Investigative and Referral Unit. This Assistant Floor Coordinator will provide support for the Child Abuse Hotlines Service Desk. This position is currently located in Davidson County.

For more information, visit the link below:

https://www.tn.gov/dcs/dcs-job-descriptions/child-abuse-hotline-assistant-floor-coordinator.html

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree. Experience equivalent to two years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination. Prior additional experience in call centers, crisis hotlines, or related area is preferred.

OR

Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to one year of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

Necessary Special Qualifications:

Applicants for this class must:

Must be at least twenty-one (21) years of age on the date of application; Be a citizen of the United States; Possess a valid driver's license prior to and during employment; Have a good moral character, as determined by investigation; Complete a criminal history disclosure form in a manner approved by the appointing authority; Have no conviction for a felony; Agree to release all records involving their criminal history to the appointment authority; Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check; Submit to and pass a pre-employment screening test for use of illegal drugs; Ability to work nights, evenings, weekends and/or holidays as needed; Ability to work remotely or physical office location. To work remotely, must have access to a private and confidential workspace and access to hardwired internet services; Ability to manually type 40 wpm or higher.

Overview

This classification demonstrates skills to independently conduct an investigatory intake of alleged child abuse and neglect and appropriately assess the situation to determine next steps to immediately address child safety and risk concerns. This classification differs from that of the DCS Intake Specialistin that an incumbent of this class serves in a supervisory capacity.

Responsibilities

Provides direct performance management and supervision DCS Intake Associates and DCS Intake Specialists*. Assists with administering employee corrective action regarding performance and/or conduct, which could include termination.
Evaluates employee performance via Quality Assurance Reviews, Monthly Performance Briefings, Interims, and Annual reviews. Assists with monitoring DCS Intake Associates and DCS Intake Specialists leave and attendance, policy and procedure adherence, and overall employee professional conduct. Reviews and makes screening decisions on initial intakes from DCS Intake Associates. Reviews and completes reconsidered referrals that require screening modifications. Screens Child Death and Preliminary Near-Death referrals and provides notification to the appropriate parties upon approval from Hotline Director. Monitors Child Abuse Hotline phone system to ensure calls are being answered in a timely manner. Monitors the DCS electronic intake database and staff workloads to ensure intakes are processed and completed in a timely manner. Performs NCIC criminal background checks via the Tennessee Information Enforcement System (TIES) for emergency removals of children by DCS.

Competencies (KSA's)

Competencies:

Customer Focus Directs Work Plans and Aligns Manages Conflict Situational Adaptability

Knowledge:

Customer and Personal Service Public Safety and Security Administration and Management

Skills:

Active Learning and Listening Complex Problem Solving Critical Thinking Judgment and Decision Making Reading Comprehension

Abilities:

Deductive Reasoning Inductive Reasoning Problem Sensitivity

Tools & Equipment

Laptop Computer Accessories * Headset