Job Description

At UnitedHealthcare, we\xe2\x80\x99re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life\xe2\x80\x99s best work. SM

We are growing our team in Orlando, FL and have multiple Inside Sales Agent openings available now. In this role, you will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes will not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

Work Schedule:

• Operating hours: Monday \xe2\x80\x93 Friday 7:00AM \xe2\x80\x93 9:00PM; your shift will be provided during training with rotational weekend work
• Full time position with flexibility desired based on the seasonality of our business

Primary Responsibilities:

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with member
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Careers with UnitedHealthcare. Work with a Fortune 5 organization that\xe2\x80\x99s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

Requirements

• High School Diploma/GED OR 4+ years of equivalent customer service/sales working experience
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)

Preferred Qualifications:

• Previous sales experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

Benefits

• As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience

• Average annual earnings $50K \xe2\x80\x93 $65K
• Top performers can earn $80K(+)
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Fun and competitive work environment focused both on teamwork and individual success!
• You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

UnitedHealth Group Inc