Job Description

The Position
Contra Costa County is seeking to fill one (1) Information System Technician II vacancy within the Department of Child Support Services. Other departments throughout the County may also use the eligible list from this recruitment to fill future vacancies.

Please look on our website for descriptions of other departments throughout the County that may have vacancies in the future: https://www.contracosta.ca.gov/27/Departments-Offices

Child Support Services
Contra Costa County\xe2\x80\x99s Department of Child Support Services (DCSS) has received multiple program awards for their hard work and outstanding achievements within the program and is looking for an individual who will continue this standard of excellence on our team. DCSS supports its customers so that children can receive the emotional and financial support they need. DCSS assists families by establishing, collecting, and distributing child and medical support for minors. Our work is an important part of California\xe2\x80\x99s effort to nurture and protect children and to help them and their families achieve self-sufficiency.

Join our team and make a difference in the lives of families and children in our community. We are currently seeking an experienced Information Systems Technician II to join our team! You will be responsible for providing technical support and maintaining our organization\'s information systems. With your knowledge of hardware and software applications, you will ensure that our systems run smoothly and efficiently. Apply now and take the first step towards a fulfilling career as an Information Systems Technician II at Child Support Services!

We are looking for someone who is:

• 
  Trustworthy. You will need to possess the utmost integrity in this position.
• A team player. You will be a part of an IS team and must be able to work closely with peers, employees, and vendors. The team concept is highly valued in our department.
• Dependable. You should be reliable and able to fulfill your obligations.
• Proactive. You should take initiative and follow through with tasks.
• Customer-focused. You will need to provide excellent customer service and deal effectively with users to resolve their support tickets.

What you will typically be responsible for:

• Setting up personal computers, laptops, and other devices
• Mapping network drives
• Installing appropriate software and hardware
• Planning, organizing, and managing personal computer design and implementation
• Setting up email accounts and groups
• Providing end-user support and information
• Monitoring and resolving support ticket requests
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

A few reasons you might love this job:

• This job encompasses a wide range of responsibilities \xe2\x80\x93 your day-to-day activities will be challenging and stimulating
• You will have the ability to problem-solve and work with different technologies
• You will have the opportunity to work in a collaborative team environment

A few challenges you might face in this job:

• You will work on multiple assignments with competing deadlines
• You will work in a busy, fast-paced workplace
• Your customers may include some people with strong personalities and/or high expectations

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Self-Management: Showing personal organization, self-discipline, and dependability
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business

To read the complete job description, please click here .
The eligible list established from this recruitment may remain in effect for six (6) months.
Minimum Qualifications
License Required: Candidate must possess a valid California motor vehicle operator\xe2\x80\x99s license. Out of state valid motor vehicle operator\xe2\x80\x99s license will be accepted during the application process.

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate supplemented by nine college semester or twelve college quarter units in information systems, computer science or a closely related field.

Experience: Two (2) years of full-time experience performing information systems support and equipment installation duties.

Substitution: One (1) year of additional qualifying experience may be substituted for the required coursework in computer science when possessing one of the following current and valid certifications: CompTIA A+, Net+, Server+; Microsoft MCITP Desktop Support.

Desirable Qualifications:

• 
  Experience in Child Support Enforcement (CSE) system, System center Configuration Manager (SCCM) for PC image deployment and Imprivata/SSO

Selection Process
Selection Plan:

• Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
• Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
• Information Systems Technician II Online Skills Assessment: Candidates invited to take the Information Systems Technician II online skills assessment will need access to a computer and the internet. The assessment will measure candidates\' competencies as they relate to the job. These may include, but are not limited to: Critical Thinking, Professional & Technical Expertise, Attention to Detail, Customer Focus, and Teamwork. (Weighted 100%)
• Hiring Interview: First week of June

Tentative Dates:
Online Skills Assessment: May 17 \xe2\x80\x93 21, 2023

The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.



For recruitment-specific questions, please contact Alycia Leach at alycia.leach@hrd.cccounty.us. For any technical issues, please contact the Government Jobs\' applicant support team for assistance at +1 855-524-5627.


COVID-19 VACCINE REQUIREMENT
Please note that as of August 24, 2021, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information.