Job Description

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nation\'s most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt.

What We Can Offer You

The State of Montana\'s comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.
• Paid vacation- starting at 15 days a year.
• Sick leave- 12 days a year.
• 11 holidays, including a floating holiday, which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the of . The Information Management Bureau ensures secure handling and processing of taxpayer information, payments, and data. The bureau is organized into three units including Customer & Payment Management, Digitization, and Information Governance. The Information Governance Unit is responsible for managing two enterprise level programs consisting of Electronic Services and Data & Records Management. The position reports to the Information Management Bureau Chief, and directly supervises assigned staff.

You will be responsible for and perform a variety of duties related to operational planning and oversight such as:

• Oversee department processes related to electronic filing, data and records
• Create and enforce procedures, policies and best practices for effective data handling, transmission, and management of that information
• Assess impacts of changes to technology, state and federal requirements, industry standards and department needs
• Coordinate and communicate program requirements and functions with a variety of external and internal stakeholders like, software vendors and developers, state and federal agencies, national committees, industry partners, the public and department employees
• Conduct strategic planning for short and long-range plans

In this role, you will supervise and manage five or more business analyst and program officers. Leadership and management duties include:

• Hire, train, motivate, direct and evaluate staff
• Maintain a quality and safe work environment
• Ensure staff adhere to rules, polices, procedures and have the proper tools to do so

You would be a great fit for this position if you have:

• An aptitude for learning applications and critical thinking
• Have an innovative mindset
• Project management and/or records management experience
• General knowledge of databases, system integration, XML
• Tax knowledge
• Adept at communicating technical information both written and verbally
• Enjoy working with a wide variety of customers as well as a fun, cohesive team

***This is an incomplete list of job duties. For a complete job description please contact Human Resources. ( or 406-444-9858)

DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor\'s approval to participate in the DOR Telework Program.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

(All computer systems and tax guidelines will be trained on the job.)

HOW TO APPLY

To be considered for this position, please submit a resume via the \xe2\x80\x9cApply Online\xe2\x80\x9d button located on this posting and include three professional references, as well as the names and contact information of your last three supervisors.

Please include a cover letter that explains why you\xe2\x80\x99re interested in this position, your technical experience and how you manage working with a wide range of stakeholders.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Successful applicants are required to successfully pass DOR tax and background check(s).

Qualifications

EDUCATION AND EXPERIENCE

The minimum level needed on the first day of work is

• Bachelor\xe2\x80\x99s degree in public administration, business administration, computer science, or closely related field; and/or
• Three years of job-related work experience.
• Preferred work experience includes program planning, analysis, customer relationship management, system operations, and work in tax and project management.
• Other combinations of education and experience will be evaluated on an individual basis.

If applicable, please provide college/university transcripts with application.

Montana State Government