Job Description

Description

The National Security Customer Group of SAIC is an Incident Management Lead or Project Manager to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command\'s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

Responsibilities

Function as the Incident Management Process Owner and Manager

Manage all incidents through their lifecycle

Follow ITIL best practices

Responsible for timely reporting, resolving (if possible), and escalating (when needed) all incidents affecting services or service components

Provide tracking, customizable reporting, knowledge base development, and access to status updates and common incident resolution

Provide incident reports to support Capacity Management, Service Level Management, Security, Availability Management, Service Asset and Configuration Management, Change Management, Problem Management, and Access Management

Provide incident data if only data is requested instead of a report

Provide a monthly Incident Management report that includes the number of incidents and the status of all open incidents

Prepare knowledge articles for inclusion in the ITSM tool

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications

Required Qualifications

• BA/BS and/or MA/MS
• Five (5) or more years of experience
• DoD Secret clearance
• Must be a US Citizen

Desired Qualifications

• ITIL Foundations (v3 or higher) certification

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC\xc2\xae is a premier Fortune 500\xc2\xae technology integrator driving our nation\'s technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers\' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an fostering a culture of , which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit . For ongoing news, please visit our .

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